Engagement Manager

Capgemini Engineering; New Forest; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading technology consulting firm is seeking an Engagement Manager to oversee complex client projects with a focus on service-based contracts. This role, based in New Forest, offers hybrid working and a salary range of £40,000 - £45,000 depending on experience. The successful candidate will have a strong project management background, excellent client relationship skills, and familiarity with ITIL processes, ensuring project delivery excellence while meeting client expectations.

Benefits

Profit share

Benefits package

Qualifications

• Proven track record of delivering complex service-based contracts end-to-end.
• Expertise in ITIL processes and customer support operations.
• Ability to manage distributed teams across multiple clients.

Responsibilities

• Lead end-to-end engagement delivery and ensure client satisfaction.
• Build strong client relationships and spot growth opportunities.
• Drive team performance and adhere to UK project standards.

Skills

Project management

Risk management

Client relationship management

Financial reporting

ITIL processes

Analytical skills

Education

Degree in Engineering or Business

ITSM certification

Job description

Overview

As an Engagement Manager, you'll take full ownership of complex client projects which are service based contracts, ensuring delivery excellence, financial performance, and client satisfaction. You'll manage engagements through their entire lifecycle, from start-up to close-down, driving compliance with UK project governance standards and contractual obligations. Your role includes overseeing risk and issue management, financial reporting, invoicing, and change control, while motivating teams and maintaining clear communication with stakeholders. You'll also identify opportunities for additional business, ensure accurate forecasting, and deliver projects on time and within budget, all while meeting or exceeding client expectations.

Responsibilities

• Lead end-to-end engagement delivery: governance, risk management, financial control, and contract compliance to achieve margin and timeline targets.
• Build strong client relationships, ensuring clear communication, accurate reporting, and exceptional service delivery while spotting growth opportunities.
• Drive team performance and project success through effective planning, stakeholder management, and adherence to UK UPM and mandatory standards.

Key Performance Indicators

• On-time delivery of project milestones.
• Achievement of SLA/KPI targets.
• Budget adherence and effective cost management.
• Client satisfaction scores and stakeholder feedback.
• Quality and completeness of project documentation.

Additional Requirements

• We’re looking for an Engagement Manager with a proven track record of delivering complex service-based contracts end-to-end, ideally within the telecommunications or technology sector. You'll bring expertise in ITIL processes, customer support operations, and formal project management methodologies, combined with strong consulting skills and the ability to manage distributed teams across multiple clients and environments.
• Successful delivery of service based projects in a B2B environment from inception to completion, meeting cost, time, and quality targets.
• Experience in telecoms or wireless environments, with strong ITIL and customer support knowledge.
• Skilled in managing multiple clients, business lines, and transformation programs using formal methodologies.
• Ability to analyze business requirements, manage bids, and lead diverse teams across cultures.

Qualifications

• Degree in Engineering, Business, or equivalent experience.
• ITSM certification preferred.

Location & Compensation

Location: Ringwood, Hampshire. Hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits. Hours: 37.5 hours per week. Contract: Full time, Permanent role.