Operations Manager

Classic10; Wolverhampton; On-site; GBP 55,000 - 60,000; Full time

Job summary

A healthcare organization in Wolverhampton is seeking an experienced Operations Manager to oversee operational delivery across multiple divisions including Complex Care and Domiciliary Care. The ideal candidate will have extensive experience in healthcare, strong leadership skills, and knowledge of governance and risk management. This role offers a competitive salary between £55,000 and £60,000 along with performance incentives and opportunities for career progression.

Benefits

Salary between £55,000 – £60,000

Performance incentives

Career progression opportunities

Modern office with free parking

Qualifications

• Extensive experience as an Operations Manager in healthcare or social care.
• Proven ability to manage multi-disciplinary teams.
• Strong understanding of governance, safeguarding, and risk management.

Responsibilities

• Lead operational delivery across healthcare divisions.
• Work with teams to ensure safe and effective service delivery.
• Oversee referrals, assessments, service mobilisation, and planning.

Skills

Experience in healthcare or social care

Leadership of multi-disciplinary teams

Knowledge of governance and CQC standards

Relationship-building skills

Solutions-focused and proactive

Job description

Hiring: Operations Manager – Multi-Division Healthcare Services

📍 Location: Wolverhampton (WV1) – Office-based

💰 Salary: £55,000 – £60,000

🚨 We’re recruiting for an experienced Operations Manager to oversee day‑to‑day operational delivery across multiple community‑facing healthcare divisions, including Complex Care, Learning Disabilities & Autism, Domiciliary Care, NHS Staffing, Clinical Insourcing, and the mobilisation of a new Supported Living division.

This is a high‑impact leadership role at the heart of a rapidly growing healthcare organisation – ideal for a strong operational leader who can ensure safe, compliant, and efficient service delivery while driving growth and service development across the Midlands and beyond.

Who we’re looking for

• Operations Manager with experience in healthcare or social care
• A leader confident managing multi‑disciplinary teams and multiple service streams
• Strong knowledge of governance, safeguarding, risk management, and CQC standards
• Relationship‑builder skilled in working with commissioners, ICBs, MDTs, and external partners
• A proactive, solutions‑focused operator who thrives in a scaling organisation

Responsibilities

• Lead operational delivery across Complex Care, LD&A, Domiciliary Care, NHS Staffing, Supported Living, and Insourcing/Outsourcing
• Work closely with Clinical Leads, Governance, Quality, and Compliance teams to ensure safe and effective service delivery
• Provide line management and oversight for Team Leaders, Managers, Coordinators, and field‑based teams
• Oversee referrals, assessments, service mobilisation, capacity planning, and package coordination
• Monitor KPIs including staffing levels, stability, quality, audit outcomes, and compliance indicators
• Support incident management, safeguarding processes, investigations, and service improvements
• Build relationships with commissioners, ICB leads, CHC teams, NHS Trusts, social workers, and MDT professionals
• Lead the operational rollout and mobilisation of the Supported Living division
• Analyse operational performance and support strategic planning and tender submissions
• Ensure all services remain prepared for CQC inspections, local authority audits, and contract reviews
• Support recruitment strategy, workforce planning, and retention initiatives

What’s on offer

• Salary £55,000 – £60,000 + performance incentives
• Opportunity to lead and shape operations across multiple healthcare divisions
• Supportive senior leadership with clinical, governance, and operational oversight
• Modern Wolverhampton HQ with free on‑site parking
• Career progression as the organisation continues to scale
• The chance to influence and grow services within a forward‑thinking healthcare provider