Service Delivery jobs in Regno Unito

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Job type - Full Time, Permanent

At Nacro we see your future, whatever your past.

Are you looking for a role where you can make a difference to someone’s life? Are you a keen problem solver, and thrive on partnership working to ensure the best outcomes for our clients? Are you passionate about empowering people with a range of needs? If so, we would love to hear from you.

The role will oversee Nacro's delivery of its Doncaster-based Justice & Health contracts, with direct reports, reporting to this role.

The purpose of this role is to successfully deliver against business objectives by developing a motivated and committed team, establishing efficient and effective ways of working, and creating a clear framework for measuring success. The role includes managing a small caseload of service users.

Working with Nacro offers a transparent, positive, and open working environment that fosters inclusive cultures and encourages creativity and an engaging mindset. We prioritize excellent work-life balance and employee wellbeing.

Candidates would benefit from the following experience:

• Awareness of regulatory requirements in the health and justice field, ensuring service delivery meets standards such as HMPPS and CQC.
• Understanding of contract KPIs, service performance scrutiny, and driving improvements.
• Evidence of People Management skills.
• Qualified to a minimum GCSE grade C or equivalent in English and Maths.
• An approachable manner with the ability to build rapport and trusted relationships with customers and outside agencies.
• Previous experience in a managerial role.
• Desirable: experience within the Health and Justice Sector.
• Ability to motivate and inspire a team to deliver high-quality services.
• Understanding of relevant legislation regarding data protection (GDPR) and ensuring its implementation across the service.
• Ability to engage with commissioners and stakeholders at various levels to demonstrate service impact and influence future commissioning.