IT Service Delivery Manager

FalconSmartIT; Wimbledon; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT service provider in the UK is looking for an experienced IT Service Delivery Manager with over 20 years in the sector and profound expertise in the insurance domain. The successful candidate will manage large-scale projects, drive IT transformation strategies, and oversee service delivery operations. Applicants should possess strong communication skills and hold relevant certifications such as PMP and ITIL. This is a permanent role based in Wimbledon.

Qualifications

• 20+ years in IT service delivery.
• 5+ years in the insurance domain.
• Managed multiple large projects/programs.

Skills

Strong communication

Customer facing

Problem-solving

Leadership

Account management

Education

Bachelor's degree

PMP certification

ITIL certification

Agile certification

Tools

IT transformation tools

Cloud solutions

Agile methodologies

Waterfall methodologies

Job description

Job Title : IT Service Delivery Manager

Job Type : Permanent

Job Location : Wimbledon , UK

Job Description :

• Experience : 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects / programs.
• Education : Bachelor s degree; PMP, ITIL, Agile certifications preferred.
• Domain Knowledge : Expertise in insurance processes and regulations.
• Technical Skills : Familiarity with IT transformation tools / strategy, cloud solutions, and Agile / Waterfall methodologies.
• Soft Skills : Strong communication, Customer facing, problem-solving, leadership and account management abilities.