Service Delivery jobs in United Kingdom

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Senior Surveyor within JLL's UK Property & Asset Management team, you will provide expert leadership in managing complex commercial properties at the P2 grade level. This senior position requires advanced technical knowledge, strategic thinking, and the ability to mentor junior colleagues while delivering exceptional service to clients.

• Act as main point of contact for Asset Managers, leading relationships with professionalism and accountability
• Provide considered advice on both simple and complex property management issues
• Demonstrate commercial acumen in client-facing situations
• Balance technical property expertise with business relationship management

• Handle complex occupier applications including alienation and alterations
• Own end-to-end processes for lease matters, providing recommendations to client teams
• Ensure occupier compliance with lease covenants and resolve issues affecting valuation
• Apply excellent understanding of landlord/tenant legislation and relevant case law
• Liaise with legal, building surveying, and other specialist advisers as needed

• Work with JLL Accounts teams on financial accountability and cashflow management
• Provide expert debt recovery advice to asset managers
• Ensure accuracy of occupier ledgers and resolve issues promptly
• Take ownership of resolving historic accounting matters
• Process supplier purchase orders and invoices within mandate
• Manage financial trackers for utilities, turnover, and commercialization

• Prepare and manage service charge budgets and reconciliations according to RICS Professional Standards
• Respond authoritatively to occupier queries and challenges
• Review and advise on service charge apportionment methodologies
• Ensure accurate calculations and management of occupier caps and landlord liabilities
• Actively work with asset managers to reduce void costs

• Conduct thorough property inspections according to client and JLL KPIs
• Submit detailed written reports within 5 working days
• Maintain high standards across all managed sites
• Lead transitions meetings and maintain Readiness for Sale packs
• Collaborate on major works and site-based projects
• Implement health and safety compliance measures
• Oversee insurance matters and support annual renewal processes

• Lead complex property initiatives autonomously while knowing when to elevate issues
• Provide oversight and mentorship to junior surveyors and graduates
• Support team members on technically complex issues
• Create opportunities for junior colleagues to gain exposure to complex work
• Foster knowledge transfer through coaching and informal tuition

• Advanced knowledge of commercial property management best practices
• Expertise in complex lease structures and negotiations
• Strong financial analysis skills for property performance optimization
• Comprehensive understanding of property-related legislation and compliance
• Thorough understanding of RICS professional standards and requirements
• Advanced understanding of sustainability standards and ESG implementation
• Knowledge of industry benchmarking methodologies and performance metrics

• Strategic thinking that connects property activities to broader objectives
• Excellent judgment when making decisions with significant implications
• Influencing skills that drive results without direct authority
• Resilience when dealing with challenging situations or stakeholders
• Innovative approach to property management challenges
• Client relationship focus that builds trust and credibility
• Emotional intelligence when managing team dynamics
• Diplomatic handling of conflicts and competing priorities

At JLL, Senior Surveyors are respected experts who provide technical leadership while developing the next generation of property professionals, ensuring exceptional service delivery across complex commercial portfolios.

Remote – Greater Manchester, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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