Customer Service Advisor

Zoom Recruitment Services Ltd; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract in Earlsfield. This role requires excellent communication skills and a confident telephone manner to manage a high volume of queries. Responsibilities include managing customer inquiries, optimizing scheduling with the Central Electronic Booking system, and ensuring operational efficiency. A hybrid work model allows for 3 days in the office and 2 days remote after training. Salary ranges from £25,000 to £30,000 based on experience.

Qualifications

• Proven track record in customer service or call centre environments.
• Ability to handle high volume inquiries efficiently.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Own and resolve customer queries, ensuring satisfaction.
• Utilize Central Electronic Booking system for scheduling.

Skills

Excellent Communication Skills

Experience within a Call Centre

Tools

Zendesk

FSM

Job description

Customer Service Advisor - 12 Month Fixed Term Contract with the potential to go permanent

I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role requires excellent customer service skills and a confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations ensuring optimal scheduling and maintaining high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email ensuring responsive and high-quality service.
• Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
• Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules.
• Accurately enter and manage data within our works scheduling and accounts systems contributing to efficient process flows.
• Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
• Proactively identify and report any operational issues suggesting improvements to enhance departmental efficiencies and customer service delivery.

This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.

Shift Schedule

Early Shift: 08:30am – 05:00pm

Late Shift: 09:00am – 05:30pm

Annual Salary : 25‑30k DOE

Hybrid opportunity: 3 days in office, 2 days working from home after training has been completed (4‑8 weeks).

Requirements

• Excellent Communication Skills
• Previous Experience within a similar role ideally a Call Centre
• Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)

For more details apply today!

Please send an up-to-date CV via the email listed detailing your relevant experience to Lilly Douglas. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates and if you have not been contacted within seven days assume you have not been selected on this occasion.

Employment Type: Full Time