Day Concierge

Thomas Webb Recruitment; Greater London; On-site; GBP 27,810 - 33,990; Full time

Job summary

A luxury residential development in London seeks a professional Day Concierge to deliver exceptional service. You will manage resident interactions, oversee building amenities, and ensure high presentation standards. The ideal candidate has experience in luxury settings, strong communication skills, and a polished demeanor. This role offers a competitive salary and the opportunity to work in a prestigious setting that values team excellence and professional growth.

Qualifications

• Experience in luxury residential or five-star hospitality environments.
• Polished, professional demeanour with strong interpersonal skills.
• Ability to remain calm under pressure and pay attention to detail.

Responsibilities

• Provide exceptional front-of-house service to residents and visitors.
• Manage deliveries and resident communications efficiently.
• Assist with resident move-ins and move-outs.

Skills

Previous experience as a Concierge

Strong communication skills

Attention to detail

Confidence using technology

Understanding of service delivery

Job description

Day Concierge Luxury Residential Development, Canary Wharf

Salary: £30,900 per annum

Location: Canary Wharf, London E14

Employment Type: Full-time, permanent

Schedule: 12-hour shifts, 4 days on / 4 days off

We currently have an exciting opportunity for a professional and service-driven Day Concierge to join one of Canary Wharfs newest and most prestigious luxury residential developments. The successful candidate will play a key role in creating a safe, welcoming, and refined environment for residents and guests, ensuring the highest standards of service and presentation are consistently maintained.

Key Responsibilities

• Deliver exceptional front-of-house service, greeting and assisting residents and visitors with professionalism and warmth.
• Manage resident deliveries and collections efficiently, maintaining accurate records and communication.
• Support the coordination of resident move-ins and move-outs, ensuring a seamless process.
• Handle key management and access control using digital systems.
• Assist residents with general enquiries, maintenance issues, and amenity bookings.
• Oversee the operation of residents amenities including lounges, spa areas, and private event spaces, ensuring they are presented to luxury standards.
• Conduct regular building patrols, promptly reporting maintenance or safety concerns.
• Act as a Fire Marshal and assist with emergency procedures (training provided).
• Support community engagement initiatives that promote a vibrant, inclusive atmosphere.
• Uphold all health, safety, and operational procedures to ensure a secure and compliant environment.

Required Skills and Experience

• Previous experience as a Concierge or in a front-of-house position within luxury residential or five-star hospitality environments.
• Strong communication and interpersonal skills with a polished, professional demeanour.
• Excellent attention to detail and the ability to remain calm under pressure.
• Confident using technology and digital systems such as Traka, SPIKE, or similar platforms.
• Strong understanding of service delivery, discretion, and resident care.
• Basic knowledge of health and safety and emergency procedures.
• Eligible to work in the UK and within a commutable distance to Canary Wharf.

Why Apply?

This is a fantastic opportunity to become part of a flagship luxury development team, working in a prestigious environment that values service excellence, professionalism, and teamwork.