About the role:
The role of a Technical Consultant for Dynamics 365 CE / Power Platform is to utilize the Power Platform to contribute to the success of TSG and our clients. In the D365/Power Platform Practice, we do more than just implement systems; we understand our clients’ businesses and strive to make a difference through innovative technology solutions across the Value Chain. Responsibilities include designing, developing, implementing, testing, and deploying solutions using Dynamics CE and Power Platform, as well as troubleshooting and resolving related issues. Collaboration with clients and stakeholders for technical guidance and support is essential.
Who are we?
TSG (Technology Services Group) is a Managed IT Services provider serving UK-wide businesses. We are committed to delivering exceptional customer service, reflected in our consistent world-class NPS score of +80. Our core values are Team TSG, Service Excellence, and Shared Growth, which guide us in our mission.
Why work for TSG?
- Open and honest culture with active feedback and support
- Monthly wellbeing check-ins and support
- Social events, including virtual quizzes and annual festivals
- Two paid CSR days per year for community involvement
- Charity fundraising efforts and the TSG Foundation
- Commitment to environmental responsibility aiming for net zero carbon footprint
- Flexible working policies
- Relaxed dress code
- Opportunities for progression, training, and recognized qualifications
Job responsibilities include:
- Designing, developing, and implementing solutions using Microsoft Dynamics CRM and Power Platform tools such as Power Apps, Power Automate, Power BI, and Power Virtual Agents
- Managing and delivering complex projects with multiple stakeholders, integrations, customizations, and migrations
- Analyzing business requirements and translating them into specifications
- Providing technical guidance and support on Dynamics CRM and Power Platform features
- Conducting testing, troubleshooting, and debugging of solutions
- Preparing training, documentation, and presentations
- Supporting presales activities by demonstrating solutions and working with sales teams
- Leading and mentoring junior staff
Knowledge, Skills & Experience:
- Relevant Dynamics 365 CE and Power Platform certifications
- Degree or equivalent industry experience
- Full driving license
- Extensive experience in implementing Dynamics CRM/Customer Engagement and Power Platform solutions
- Expertise in Dynamics modules such as Sales, Customer Service, Field Service, and Copilot
- Proficiency in Power Apps, Power Automate, Power BI, and related technologies
- Strong skills in C#, .NET, JavaScript, HTML, CSS, SQL, and Azure services
- Experience integrating Dynamics 365 with other systems via APIs
- Familiarity with tools like Visual Studio, Azure DevOps, Git, XRMToolBox
- Excellent communication and interpersonal skills
- Solution-oriented with good influencing skills
Benefits include:
- Company bonus scheme
- 25 days annual leave plus public holidays
- Life assurance (4x salary)
- Contributory pension scheme (4% matched)
- Perkbox discounts
- Employee Assistance Programme
- Paid CSR days
- Company sick pay, income protection
- Enhanced maternity/paternity pay
- Home-based and hybrid working options
- Long service benefits
- Cycle to work scheme
- Employee recognition schemes
If this role interests you, please apply today to be considered.