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We are seeking a proactive Band 4 Community AHP Service Admin Team Lead to oversee the delivery of high-quality administrative support across our Community AHP Services, including Podiatry, Leg Ulcer, Dudley Rehabilitation Service, Own Bed Instead, and Community Rehab & Falls Team.

The post holder responsibilities include day-to-day and remote Administrative staff management, coordinating cross-cover within the admin team to ensure a consistent and effective administration.

Be responsible for the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs.

To promote a positive image of the Community AHP Service through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To be responsible for ensuring high standards of data entry and quality are achieved across all services in both paper and electronic record keeping.

• To ensure the smooth running of the administrative services and that the clinical team are supported to meet patients' needs.
• To provide line management support to administrative staff.
• Be responsible for the coordination and implementation of all administrative processes along the patient pathway to ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Set expectations regarding levels of customer services and ensure all admin staff understand these and maintain them.
• Escalate to the Service Managers details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
• Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
• To strive for excellence in providing accurate and timely data to underpin service development, business development, audit & research.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no‑one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

• Good standard of education GCSE Grade A -C in English and Maths or equivalent
• IT qualification - ECDL, RSAII or equivalent skills and experience
• Management or Leadership Training

• Proven clerical/administrative experience within a customer care environment
• Good understanding of confidentiality and Data Protection Act
• Advanced IT skills with the ability to work in different computer applications
• Advanced knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ word/ excel / OASIS / databases
• Good knowledge of medical terminology

• Competence in a range of managerial and administrative procedures acquired through formal training or equivalent experience to NVQ Level 4
• Excellent organisation and planning skills
• Experience of management of waiting lists or equivalent
• Experience of organising and supporting meetings
• Experience of medical audio typing or equivalent
• Experience of reception/ customer service telephone skills
• Experience of working in the NHS
• Experience of developing effective administrative systems and managing their implementation

• Excellent communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues
• Able to respond positively to constructive feedback and give feedback to others

• Ability to prioritise effectively
• Ability to analyze and interpret complex data
• Good judgement and analytical skills

• Able to meet deadlines and manage time effectively
• Able to cope with different and competing demands
• Highly motivated and organised
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Stourbridge Health and Social Care Centre