Emergency Department Receptionist

NHS; Stockport; On-site; GBP 25,000; Part time

Job summary

A local health care provider in Stockport is seeking a part-time Receptionist to provide reception services for the Emergency Department. The ideal candidate will communicate effectively with both clinical and non-clinical staff, manage patient queries, and participate in a rota including nights and weekends. Successful applicants will require a DBS check and should have strong communication skills and NHS experience. This is a permanent position offering competitive benefits including annual leave and pension schemes.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes for lease cars and electronics

NHS Staff discounts

Cycle to work scheme

Stockport Credit Union for local financial advice

Qualifications

• Qualifications or demonstrable experience required.
• Ability to work shift patterns essential.
• Strong communication skills necessary.
• NHS experience preferred.
• Knowledge of the Emergency Department is a plus.

Responsibilities

• Provide reception service to Emergency Department and Clinical Decisions Unit.
• Answer telephone queries related to patient attendance.
• Communicate effectively between clinical and non-clinical staff.
• Participate in the department's rota system including nights and weekends.
• Alert triage nurse of potentially unwell patients.

Skills

Communication skills

NHS experience

Ability to work shift patterns

Knowledge of the Emergency Department

Job description

Job summary

To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

Main duties of the job

To answer all telephone queries relating to patient's attendance and general advice, re‑directing to the appropriate source where necessary.

Effective communication between clinical and non‑clinical staff with the trust.

Responsibility for patient care.

To alert the triage nurse of any potentially unwell patients you may have booked into the department.

The post holder will be required to participate in the department's rota system, which includes nights, weekends and bank holidays. The role requires rotation through the various departments within the Emergency Department such as ED main Reception, RAU ambulance desk, Clinical Decisions Unit and potentially Paediatrics.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary. It will also be a condition of employment that you will join the DBS update service and pay the annual subscription fee of £16.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are under‑represented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27‑33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Unio – for local financial advice

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year pro rata per annum

Contract: Permanent

Working pattern: Part‑time

Reference number: 362-A-25-7451067-A

Job locations

Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

Person Specification

Essential

• Qualifications or demonstrable experience
• Ability to work shift patterns
• Communication skills
• NHS experience
• Knowledge of the Emergency Department

Desirable

• Ability to work shift patterns
• Communication skills
• NHS experience
• Knowledge of the Emergency Department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Stockport NHS Foundation Trust

Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

http://www.stockport.nhs.uk/