PMO - Jira maintenance and management

Fujitsu; Basingstoke; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technology firm in Basingstoke is looking for a PMO specialist to provide Jira maintenance and user support. The successful candidate will conduct training, generate reports, and facilitate improvements in project management processes. A focus on documentation and stakeholder engagement is essential, along with a proactive approach to problem-solving. This role offers competitive benefits including flexible holidays and pension contributions.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays

Qualifications

• Good understanding of the Project Lifecycle.
• Proactive self-starter.
• Organisational skills needed.
• Analytical mindset.
• Stakeholder management required.

Responsibilities

• Maintain user access for new starters.
• Deliver training sessions and develop user guides.
• Design and maintain dashboards.
• Work with stakeholders for Jira enhancements.
• Maintain up-to-date documentation.

Skills

Building queries and reports

Generating and interpreting reports

Troubleshooting problems

Understanding JIRA integration with Confluence

JIRA Query Language (JQL)

Identifying bottlenecks

Process improvements

Communication skills

Presentation skills

Job description

PMO - Jira maintenance and management

Location - Basingstoke

The role covers PMO support for the Global Connectivity account in FJ D&NS. An additional member of the PMO is required to support the Jira application which is used in change impacting and delivery within an account. The successful candidate will be responsible for the following

1. User Support and Training

• Maintaining user access for new starters and leavers.
• Delivering formal and informal training sessions, developing user guides, FAQs, and tutorials.
• Serving as the point of escalation for JIRA-related queries, troubleshooting issues, and coordinating with technical teams as needed.

2. Reporting and Analytics

• Designing and maintaining standard and custom dashboards for all users.
• Developing tailored and ad hoc reports to meet business requirements.
• Monitoring data and ensuring this is kept up to date by users.

3. Change Management and Continuous Improvement

• Working with the stakeholders, analysis, prioritization, and implementation of new requests for Jira project enhancements or modifications.
• Communicating JIRA updates.
• Facilitating regular updates and briefings on JIRA-related initiatives, changes, and best practices.
• Identify opportunities to further expand JIRA and replace BAU spreadsheets / manual copy and paste processes.

4. Documentation and Knowledge Management

• Maintaining up-to-date documentation on JIRA setups, processes, troubleshooting guides, and FAQs.
• Working with process owners to document their Process in Confluence.
• Recording all changes and enhancements for future reference and auditability.

The following skills and experience will be required in Jira

• Familiarisation with building queries and reports and willingness to learn Jira
• Reporting and Metrics – the ability to generate and interpret reports
• Troubleshooting common problems is essential.
• Understanding JIRAs integration with Confluence and EazyBi
• JIRA Query Language (JQL) for creating, modifying, and optimizing filters and dashboards, enabling tailored data views for diverse stakeholders.
• Identify bottlenecks and facilitate process improvements, fostering a culture of learning and adaptation.
• Working with the technical team to coordinate and plan the execution of changes.
• Bridge the gap between technical and non-technical stakeholders, translating requirements and feedback into actionable items within JIRA.
• Educating team members on JIRA best practices enhances data quality and engagement. Develop guides, conduct workshops, or provide one-on-one support as needed.
• Oversee the process of proposing, reviewing, and implementing changes, using JIRA to document and communicate modifications.
• Guiding teams and stakeholders through process changes or tool updates requires empathy, patience, and persuasive communication.
• Maintaining up-to-date documentation in tools like Confluence, often linked to JIRA issues, ensures knowledge is preserved through transitions.

Mandatory skills

• Good understanding of the Project Lifecycle
• Proactive Self-Starter
• Organisational Skills
• Presentation Skills
• Analytical
• Process Management
• Configuration Control
• Stakeholder Management at all levels
• Occasional Travel to BSN01/BRA01

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more).
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of a number of one stage of interviews

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together:

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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