Customer Care Specialist - Flexible Hours & Growth

EDEN MOTOR GROUP; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent automotive company based in Poole is seeking a dedicated customer service representative. In this role, you will engage with customers through various channels, addressing queries and ensuring a smooth experience. The ideal candidate will have strong communication skills and a genuine passion for customer service. Benefits include flexible working hours, generous holiday allowances, and discounts on vehicle purchases. Join us to help enhance customer satisfaction and build your career.

Benefits

Up to 33 days holiday per annum

Access to Perkbox

Discounts on vehicle purchases

Paid day off for family events

Paid day off on birthday

Death in Service benefit

Enhanced workplace pension scheme

Flexible working hours

Cycle to Work scheme

In-house management development scheme

Qualifications

• Passion for providing an excellent customer experience.
• Strong communication skills over the phone and in writing.
• Understanding of products and services offered.

Responsibilities

• Interact with customers daily through phone, email, and live chat.
• Resolve customer inquiries promptly and professionally.
• Maintain customer records and interactions.
• Collaborate with dealership teams for high customer service levels.

Skills

Excellent communication skills

Strong customer service orientation

Ability to troubleshoot

Attention to detail

Time management skills

Passion for customer experience

Job description

A prominent automotive company based in Poole is seeking a dedicated customer service representative. In this role, you will engage with customers through various channels, addressing queries and ensuring a smooth experience. The ideal candidate will have strong communication skills and a genuine passion for customer service. Benefits include flexible working hours, generous holiday allowances, and discounts on vehicle purchases. Join us to help enhance customer satisfaction and build your career.