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Resource Area for Teaching
Junior IT Support Engineer
Job summary
An established education technology provider in the UK is seeking a driven IT Support Engineer to provide senior technical support to education sector customers. Responsibilities include enhancing ICT networks and managing client environments. Ideal candidates will have strong knowledge of Windows OS and experience with Azure and ITIL qualifications. The role supports continuous learning in a professional environment focused on improving educational outcomes.
Qualifications
- Strong experience dealing with Office 365 and Papercut.
- Understanding of managed wireless solutions (Ruckus advantageous).
- Previous knowledge/experience within the education sector or MSPs beneficial.
Responsibilities
- Providing Senior Technical Support to education sector customers.
- Ensuring continuity, efficiency and enhancing ICT networks.
- Management and maintenance of client network environments.
Skills
Education
Tools
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners?
Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do.
Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector.
We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.
- Providing Senior Technical Support to education sector customers
- Ensuring continuity, efficiency and enhancing ICT networks
- Management and maintenance of client network environments
- Build key relationships with key technical contacts at client sites and third parties
- Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application
- Strong knowledge of Windows OS, 10 & 11
- Strong demonstratable experience of Azure & Intune
- Excellent PC problem solving skills
- Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
- Active Directory set up and troubleshooting all aspects of AD and its associated services
- Virtualisation - Good understanding of the virtualization concepts
- Comfortable with a range of backup products, including VM-level solutions.
- Knowledge of deployment solutions such as WDS essential. Experience with MDT and/or SCCM highly advantageous
- Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
- Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
- Strong experience dealing with Office 365, Exchange 365 and Papercut
- Experience with Web filtering products LGFL, Smoothwall, Sonicwall, Websense
- Experience with Sophos Enterprise Console and other managed antivirus systems
- Previous knowledge/experience within the education sector or MSPs beneficial
- Professional, customer service minded
- Solutions oriented with good problem-solving skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.