ICT Device & Systems Specialist - Tarian

South Wales Police; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional police force in the UK is seeking an ICT Device and Systems Specialist to enhance their IT infrastructure. This role involves providing 3rd line technical guidance, ensuring compliance with standards, and supporting critical operational systems. Ideal candidates should have related IT degrees or equivalent experience, strong skills in server configuration, and knowledge of system management tools. You will be part of a dedicated team committed to community safety and will enjoy benefits such as training opportunities and a supportive work environment.

Benefits

Training and professional development opportunities

Local Government Pension Scheme

24 days Annual Leave

Flexible working dependant on duties

Free on-site parking

On-site fitness centre

Cycle to work scheme

Collaborative and supportive work environment

Qualifications

• High level of experience in support and configuration of server or client devices.
• Solid experience with Microsoft Windows operating systems.
• A strong background in enterprise systems infrastructure design and administration.

Responsibilities

• Develop, install, and maintain enterprise scale infrastructure.
• Provide technical guidance to various IT specialists.
• Identify and implement continuous improvement opportunities for technology.

Skills

Support, installation and configuration of Server or Client Devices

Server or Client Operating Systems, especially Microsoft Windows

Design and installation within an IT Enterprise Systems Infrastructure

Administration and troubleshooting within an IT Enterprise Systems Infrastructure

Active Directory Services, such as Group Policy, DNS, DFS

Server or Device Security Administration

Staff Management Experience

Education

Information Technology related Degree or proven experience

Tools

Microsoft Intune

Microsoft SCCM

Azure Monitor

Microsoft SCOM

Job description

We are accepting CVs for this vacancy. Applicants are asked to click the ‘Apply’ link below and progress through the online form before uploading their CV and a personal statement. Applicants are expected to ensure that their CV and personal statement evidence how they meet the essential criteria under Qualifications, Skills, Knowledge and Leading Change in the Role Profile.

• Are you looking for your next career step?


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About Us

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting‑edge technology to support our operations. As an ICT Device and Systems Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

Formed in 2003, Tarian is part funded by the Home Office, Welsh Government and the three Southern Wales Police Forces: South Wales, Gwent and Dyfed‑Powys. The ROCU is a multi-disciplinary team made up of police officers and staff seconded from the three forces. The lead force for the region is South Wales Police.

Where We Operate

Tarian operates across Monmouthshire, Blaenau Gwent, Caerphilly, Newport, Cardiff, Rhondda Cynon Taff, the Vale of Glamorgan, Bridgend, Neath Port Talbot, Swansea, Carmarthenshire, Pembrokeshire, Ceredigion and Powys.

With over 20 specialist units and capabilities, the teams within Tarian are dedicated to disrupting and dismantling Serious Organised Crime groups across the region.

Visit https://www.tarianrocu.org.uk/ for more details.

The Role

We are seeking a highly skilled and motivated ICT Device and Systems Specialist to join our dynamic IT team.

To provide ICT 3rd line technical guidance and specialist advice for designated technical functions across a diverse range of technologies that underpin mission critical and operationally sensitive 24/7 emergency services and systems.

Purpose

Development, implementation and support of device and systems infrastructure ensuring compliance to set standards whilst maintaining performance and availability together with providing specialist advice for a diverse range of technologies across enterprise scale technical architecture.

Responsibilities

• Develop, install and maintain various aspects of enterprise scale infrastructure, paying particular attention to wider business impact when planning maintenance and development activities.


• Provide technical guidance to a diverse range of infrastructure technology specialists, consisting of Network, Perimeter, Storage, Servers & Devices, and various devolved units with distinct IT provisions.


• Identify, propose, and implement opportunities for the continuous improvement of technology including continuity and recovery bringing mutual benefit to the force and its partners.


• Provide senior management specialist advice and guidance on a range of complex and/or escalated technical problems.

Requirements

Essential Qualifications

• Information Technology related Degree or proven experience in relevant areas of Information Technology.

Essential Skills

• Experience in:


• Support, installation and configuration of Server or Client Devices.


• Server or Client Operating Systems, especially Microsoft Windows.


• Design and installation within an IT Enterprise Systems Infrastructure.


• Administration and troubleshooting within an IT Enterprise Systems Infrastructure.


• Active Directory Services, such as Group Policy, DNS, DFS.


• Server or Device Security Administration.


• Staff Management Experience.

Essential Knowledge

• Experience of configuring System or Device management and monitoring tools. E.G. Microsoft Intune, Microsoft SCCM, Azure Monitor, Microsoft SCOM.


• Awareness of the operational necessity that IT Enterprise Infrastructure has upon the organization.


• Establishing IT processes and procedures.


• Incident, Problem and Change management experience.


• Experience of working on Projects.

Leading Change

• Positive about change, adapting to changing circumstances and encouraging flexibility in others.


• Identifies and implements improvements to service delivery, engaging people in the change process and encouraging them to contribute ideas.


• Finds more cost-effective ways to do things, taking an innovative approach to solving problems and considers radical alternatives.


• Asks for and acts on feedback, learning from experience and continuing to develop own professional skills and knowledge.

Where You’ll Fit In

The ICT Device and Systems Specialist will report to the ICT Operations Manager – TARIAN and work alongside staff for technical delivery in accordance with corporate SWP ICT standards and bespoke covert security requirements.

You’ll be part of a small team who work a mixed environment of on‑premises and working from home. Your role will predominantly be 9‑5 Monday – Friday with occasional weekend events or where required participate in out‑of‑hours on‑call.

Benefits Include

• Training and professional development opportunities.


• Local Government Pension Scheme.


• 24 days Annual Leave increasing to 29 years after 5 years employment.


• Flexible working dependant of duties.


• Free on‑site parking.


• On site fitness centre and canteen.


• Collaborative and supportive work environment.


• Cycle to work scheme.


• Wellness programmes.


• SWP Diolch Vectis & Blue light Discount Card.


• Opportunity to make a meaningful contribution to public safety and community well‑being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under‑represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case‑by‑case basis.

For more information about the role please contact Geraint.James@south‑wales.police.uk.

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.