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Remote 3rd-Line IT Engineer – MSP Escalation Expert
Descripción de la vacante
A professional managed services provider is seeking a 3rd Line Support Engineer to resolve complex IT challenges remotely. The ideal candidate will have extensive MSP experience, strong technical expertise in Microsoft Azure and 365, and a passion for providing excellent support. You'll be responsible for handling escalations, diagnosing various IT issues, and managing cloud solutions. This role offers opportunities for career growth within a dynamic company.
Formación
- Strong MSP background with experience from 1st to 3rd/4th line roles.
- Familiarity with RMM and ticketing systems.
- Home Office Setup: A private workspace with fast internet.
Responsabilidades
- Act as the 3rd line escalation point for technical issues.
- Diagnose and resolve software and cloud infrastructure challenges.
- Oversee website hosting services and manage related issues.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.