Remote 3rd-Line IT Engineer – MSP Escalation Expert

The Legends Agency; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A professional managed services provider is seeking a 3rd Line Support Engineer to resolve complex IT challenges remotely. The ideal candidate will have extensive MSP experience, strong technical expertise in Microsoft Azure and 365, and a passion for providing excellent support. You'll be responsible for handling escalations, diagnosing various IT issues, and managing cloud solutions. This role offers opportunities for career growth within a dynamic company.

Qualifications

• Strong MSP background with experience from 1st to 3rd/4th line roles.
• Familiarity with RMM and ticketing systems.
• Home Office Setup: A private workspace with fast internet.

Responsibilities

• Act as the 3rd line escalation point for technical issues.
• Diagnose and resolve software and cloud infrastructure challenges.
• Oversee website hosting services and manage related issues.

Skills

Microsoft Azure

Microsoft 365

Virtualisation

Backup Solutions

Firewalls

Cyber Security

Antivirus Solutions

Website Hosting Maintenance

IT Project Delivery

Education

At least two professional certifications from Microsoft 365 or Azure

Tools

Acronis

Azure Backup

ESET solutions

Job description

A professional managed services provider is seeking a 3rd Line Support Engineer to resolve complex IT challenges remotely. The ideal candidate will have extensive MSP experience, strong technical expertise in Microsoft Azure and 365, and a passion for providing excellent support. You'll be responsible for handling escalations, diagnosing various IT issues, and managing cloud solutions. This role offers opportunities for career growth within a dynamic company.