This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours service), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities.
As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
The Technical Maintenance Engineer is responsible for maintaining and supporting the fibre network infrastructure, ensuring service stability, compliance, and rapid restoration during outages. This hybrid role involves both field and desk-based work, collaborating with internal and external teams to deliver technical solutions and support emergency restoration services (ERS). You'll receive a salary up to £43,000, a car allowance, a performance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.
Some of your key responsibilities will include:
We are a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to the Armed Forces Gold Covenant, Care Leaver Covenant, and are a Disability Confident Leader. We value our people's voices and foster a culture of belonging and pride. To learn more about our culture and values, visit The CityFibre Way.
We seek someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently, and producing basic network designs for execution by internal and external teams. Essential skills include:
Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, alongside NRSWA accreditation and a valid UK driving licence.
We offer comprehensive support to help you thrive both inside and outside of work. Our benefits include 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of your choice, private medical insurance, and family-friendly policies.
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