Junior Software Tester jobs in United Kingdom

Senior Business Travel Consultant (Day Shift) – Remote

Join Perk (formerly TravelPerk) as a dedicated senior consultant who enhances the experience of business travelers, specializing in the Galileo GDS system.

Customer Care is central to our mission of delivering a 7‑star service to business travelers worldwide. Your role will involve booking, amending and canceling travel arrangements, and supporting clients across Europe and the UK.

• Provide first‑class, 7‑star service to business travelers, managing bookings, amendments and cancellations efficiently.
• Coordinate European and domestic travel, including flights, car rentals and hotels.
• Work independently, using initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone and email, ensuring all interactions are professional, friendly and accurate.
• Make travel reservations and amendments for Click Travel customers, prioritizing service quality and booking accuracy.
• Maintain and develop client relationships throughout the entire travel process.
• Offer suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo GDS system, reissuing tickets autonomously (manual & automated).
• Have great communication skills; fluency in English (written and spoken) is essential.
• Have previous experience as a Business Travel Consultant.
• Are well‑organized, capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, confident in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

• Competitive compensation and equity ownership.
• 25 days annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance (Bupa).
• Discounted gym memberships (GymFlex).
• Pension plan with Aviva.
• Life insurance, income protection and tax‑efficient cycle and electric car schemes (Cycle2Work & Octopus).
• Unforgettable Perk events, including a spectacular annual summer party.
• Spring Health wellbeing partner – 12 therapy and 12 coaching sessions.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year volunteering for charitable causes.
• Up to 20 “Work from Anywhere” days per year.
• Access to a wide variety of discounts and rewards.
• Four‑week fully paid sabbatical at 5 years.
• Relocation support to hubs (Birmingham Hub).

Day shift – Remote. Required to come into the Birmingham Hub for training and special events. Working hours within 7 am – 11 pm; part‑time hours available. An expectation of weekend work on a rotation and presence on bank holidays are required.

Perk is an equal‑opportunity employer. We welcome applicants regardless of appearance, gender, ethnicity, religion, disability, or any other characteristic protected by law.