Senior Business Travel Consultant

Perk; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading travel consultancy is seeking a Senior Business Travel Consultant for a remote position. This role involves providing exceptional customer service to business travelers, managing travel bookings across Europe and the UK, and utilizing the Galileo GDS system. Candidates should possess strong communication skills and prior experience in travel consultancy. Benefits include competitive compensation, annual leave, private medical cover, and flexible working arrangements, including a day shift schedule with part-time opportunities.

Benefits

Competitive compensation and equity ownership

25 days annual leave plus bank holidays

Private medical cover

Discounted gym memberships

Pension plan

Life insurance

Paid parental leave

Volunteering hours

Sabbatical after 5 years

Relocation support

Work from Anywhere days

Qualifications

• Fluency in English (written and spoken) is essential.
• Ability to mentor and support junior team members.
• Willingness to complete various tasks as needed.

Responsibilities

• Manage bookings, amendments, and cancellations efficiently.
• Coordinate European and domestic travel arrangements.
• Ensure all interactions with clients are professional and friendly.
• Make travel reservations prioritizing service quality.
• Maintain and develop client relationships.

Skills

Proficiency in air fares and ticketing

Expert knowledge of the Galileo GDS system

Great communication skills

Previous experience as a Business Travel Consultant

Organizational skills

Positive and professional telephone manner

Proactive problem-solving skills

Flexibility in task management

Team motivation and encouragement

Job description

About the Role

Senior Business Travel Consultant (Day Shift) – Remote

Join Perk (formerly TravelPerk) as a dedicated senior consultant who enhances the experience of business travelers, specializing in the Galileo GDS system.

Customer Care is central to our mission of delivering a 7‑star service to business travelers worldwide. Your role will involve booking, amending and canceling travel arrangements, and supporting clients across Europe and the UK.

What You Will Do

• Provide first‑class, 7‑star service to business travelers, managing bookings, amendments and cancellations efficiently.
• Coordinate European and domestic travel, including flights, car rentals and hotels.
• Work independently, using initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone and email, ensuring all interactions are professional, friendly and accurate.
• Make travel reservations and amendments for Click Travel customers, prioritizing service quality and booking accuracy.
• Maintain and develop client relationships throughout the entire travel process.
• Offer suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo GDS system, reissuing tickets autonomously (manual & automated).
• Have great communication skills; fluency in English (written and spoken) is essential.
• Have previous experience as a Business Travel Consultant.
• Are well‑organized, capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, confident in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

Benefits

• Competitive compensation and equity ownership.
• 25 days annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance (Bupa).
• Discounted gym memberships (GymFlex).
• Pension plan with Aviva.
• Life insurance, income protection and tax‑efficient cycle and electric car schemes (Cycle2Work & Octopus).
• Unforgettable Perk events, including a spectacular annual summer party.
• Spring Health wellbeing partner – 12 therapy and 12 coaching sessions.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year volunteering for charitable causes.
• Up to 20 “Work from Anywhere” days per year.
• Access to a wide variety of discounts and rewards.
• Four‑week fully paid sabbatical at 5 years.
• Relocation support to hubs (Birmingham Hub).

Working Hours & Location

Day shift – Remote. Required to come into the Birmingham Hub for training and special events. Working hours within 7 am – 11 pm; part‑time hours available. An expectation of weekend work on a rotation and presence on bank holidays are required.

Equal Opportunity

Perk is an equal‑opportunity employer. We welcome applicants regardless of appearance, gender, ethnicity, religion, disability, or any other characteristic protected by law.