Jobs in Sunderland, USA

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the role

Keyloop are transforming the way our clients operate their businesses and transact online. This role sits within our ‘Demand’ product portfolio, the strategy of which is to drive conversion by offering consumers a frictionless, trustworthy experience for up to 100% of their purchase or renewal, seamlessly interfacing with all other touchpoints to provide blended omnichannel buying experience. As part of this we arm our customers with intuitive tools, real-time insight & automation to drive sales profit, volume and efficiency.

This role is an exciting opportunity to work on a new product in development that increases lead-to-sale conversion for dealerships, an application that manages a full end-to-end sales journey from lead management through to order. It requires strong skills in strategic thinking, agile development, data-driven decision-making, stakeholder communication and an ability to align internal/external teams behind a common vision. Regularly meeting with and taking feedback from our customers as we shape the roadmap while also managing expectations on delivery is fundamental.

In return Keyloop offer you the chance to take true ownership key elements of our new sales application, a fast-paced but collaborative working environment and the ability to carve out your own destiny in an exciting sector going through rapid change.

Key Responsibilities

• Product roadmap development – having foresight to balance complex client requirements against wider omnichannel commerce themes, ensuring delivery teams prioritise work that represents the highest value
• Tracking initiatives delivered against agreed performance KPIs
• Preparation of collateral/updates (alongside Marketing team) to help embed a strong ecommerce culture across both Keyloop and our client’s organisations
• Working closely with other Product Managers to ensure continuous, optimised journeys across the entire platform customer experience
• Quantitative performance insight – working with BI/CRO teams to identify weaknesses and opportunities to improve conversion
• Qualitative insight – representing the voice of the consumer in everything we do through testing & research to develop frictionless experiences
• Challenge, drive and manage key partners.
• Work collaboratively with Customer Success/Support colleagues to roll out new initiatives efficiently across our client base
• Ensure Technical Strategy/Delivery teams are consulted on future developments in order to plan robust, sustainable technical architecture.
• Act as an escalation point for platform defects, balancing prioritisation alongside other initiatives when required
• To localise and launch the new product into new markets

Key Relationships

• Product Directors
• Product Managers
• Product Owners
• Release Train Engineer
• Engineering leadership team
• Account Directors
• UX & CRO team

Technical Competencies

• Passionate about emerging technology. An awareness of the value new technologies can bring and the ability to communicate this in engaging ways to clients and internal stakeholders
• Supporting/leading client workshops and ability to drive partners to improve processes – not afraid to ‘overstepping’ into process change within their organisation if it helps our goals rather than accept limitations as they are
• Agile & Scrum Methodologies
• Product Tools: JIRA, Confluence and Figma

Behavioural & Personality Competencies

• Pro-active, self-starter
• Ability to make pragmatic decisions under pressure or escalate with options & a recommendation
• Ability to paint a clear vision and instill this within delivery teams
• Excellent communication skills
• Self-organising, entrepreneurial approach to work
• Strong commercial prioritization skills
• Ability to break complex problems/opportunities into phases and ‘start small’, iterating & learning towards a vision or goal

Required Experience

• 3+ years product or project management
• SaaS or Agency delivery experience to external clients
• Agile/SCRUM delivery
• International project/product delivery

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply