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Remote Field Support Chat Specialist
Descrizione del lavoro
A leading energy service provider is seeking a Field Account, Scheduling, and Technology (FAST) agent to provide remote support to installation professionals. In this fully remote role, you will engage in multiple chats and assist with account maintenance, scheduling, and troubleshooting. Candidates must have excellent communication and problem-solving skills, be able to type at least 35 wpm, and manage their work environment effectively. Training is paid and mandatory for successful onboarding.
Competenze
- Must complete 4 weeks of paid training with 100% attendance.
- Must be able to type a minimum of 35 wpm.
- Must work Saturdays and be able to take incoming chats during shifts.
Mansioni
- Answer up to two chats from Vivint employees needing assistance.
- Troubleshoot app issues for Field Professionals.
- Accurately document and update records.
Conoscenze
Formazione
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.