Remote Field Support Chat Specialist

NRG Energy; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading energy service provider is seeking a Field Account, Scheduling, and Technology (FAST) agent to provide remote support to installation professionals. In this fully remote role, you will engage in multiple chats and assist with account maintenance, scheduling, and troubleshooting. Candidates must have excellent communication and problem-solving skills, be able to type at least 35 wpm, and manage their work environment effectively. Training is paid and mandatory for successful onboarding.

Qualifications

• Must complete 4 weeks of paid training with 100% attendance.
• Must be able to type a minimum of 35 wpm.
• Must work Saturdays and be able to take incoming chats during shifts.

Responsibilities

• Answer up to two chats from Vivint employees needing assistance.
• Troubleshoot app issues for Field Professionals.
• Accurately document and update records.

Skills

Proficient communication skills

Friendly disposition

Excellent problem-solving skills

Ability to multi-task

Adaptability to changes

Education

High School Graduate, GED, or equivalent

Tools

Salesforce

Job description

A leading energy service provider is seeking a Field Account, Scheduling, and Technology (FAST) agent to provide remote support to installation professionals. In this fully remote role, you will engage in multiple chats and assist with account maintenance, scheduling, and troubleshooting. Candidates must have excellent communication and problem-solving skills, be able to type at least 35 wpm, and manage their work environment effectively. Training is paid and mandatory for successful onboarding.