Sr Director/General Manager, Field Services

ThermoFisher Scientific; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading scientific organization is seeking a Sr Director/General Manager to lead the EMEA Field Service teams focused on operational excellence and customer happiness. This role, which can be performed remotely from anywhere in Europe, requires demonstrated management experience and a Bachelor's or Master's degree. The successful candidate will oversee annual service revenue exceeding $208 million, leading efforts to foster collaboration and drive growth while adhering to the company's values of integrity and innovation. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration

Annual incentive plan bonus

Employee benefits

Career development prospects

Qualifications

• Demonstrated success managing P&L and driving profitable growth.
• Proven experience in leadership roles in fast-paced service environments.
• Ability to work efficiently in international settings.

Responsibilities

• Lead and manage EMEA Field Service teams for operational success.
• Foster collaboration among diverse teams to achieve service objectives.
• Analyze complex problems and formulate effective strategies.

Skills

Management experience

Verbal and written communication

Commercial insight

Problem-solving skills

Leadership in multinational environments

Customer-focused approach

Education

Bachelor or Master’s Degree

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Sr Director/General Manager will guide a successful Field Service organization to deliver service and operational excellence. This role involves driving organic revenue growth and profitability in the Instrument & Enterprise Services (IES) portfolio for EMEA. The organization features Tech Support, Field Service Engineering, and Sales functions.

Primary goals focus on supporting IES service offerings while delivering high service levels, great customer happiness, and growing service margins through improved efficiency and increased customer share of wallet. You will work closely with key IES, Divisional, and corporate partners to ensure effective delivery of our service commitments and meet customers’ requirements.

Managing annual service revenue exceeding $208 million, you will lead 6 direct reports and roughly 660 Field Service staff and supervisors. This role reports to the Vice President, Global Instrument Service.

This role can be based remotely (working from home) anywhere in Europe. Regular international travel will be required - up to 50% of working time, including overnight stays.

What will you do?

• Lead and manage the EMEA Field Service teams to ensure flawless execution of service operations and customer happiness.
• Foster collaboration among teams from various areas to identify key objectives and ensure their successful implementation in the EMEA region.
• Build and implement strategies to drive growth and take advantage of opportunities for increased profitability in the market.
• Analyze complex problems and formulate clear strategies and solutions to drive business success.
• Foster and advocate Thermo Fisher Scientific's 4i values of Integrity, Intensity, Innovation, and Involvement.
• Travel up to 50% to engage with customers and provide leadership support.

How will you get here?

• A Bachelor or Master’s Degree is required, or the equivalent work experience and skills.
• Proven experience in management and leadership roles in a fast-paced service environment, leading remote teams.
• Outstanding verbal and written communication skills, with an advanced level of English language.
• Solid commercial insight and the capability to spot and chase growth opportunities.
• Demonstrated ability in an Applied Industry, including a background in service operations, marketing, sales, and business development.
• Demonstrated success managing a P&L, and leading businesses to profitable growth and market share penetration.
• Ability to recognize customers’ needs and offer solutions that surpass expectations.
• Experience and proven ability to work efficiently in an international environment.
• Experience working in a multinational company with demonstrated ability to lead effectively and achieve results in a highly matrixed and multi-culture operating environment.
• Ability to analyze and assimilate complicated problems to determine effective strategies.
• Dedication to Thermo Fisher Scientific's values and a strong focus on excellence.

What’s in it for you:

We offer competitive remuneration, an annual incentive plan bonus scheme and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.