10 000+

Jobs in Derby, Grande-Bretagne

Customer Service Specialist - Aviva Travel Insurance - Work from Home

Teleperformance SE

Bristol
À distance
GBP 23 000 - 27 000
Il y a 2 jours
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Je veux recevoir les dernières offres d’emploi à Derby

Locum Planning and Highways Lawyer

Venn Group

Manchester
À distance
GBP 100 000 - 125 000
Il y a 2 jours
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AI Trainer -Remote Writing Trainer

Outlier AI

Liversedge
À distance
GBP 60 000 - 80 000
Il y a 2 jours
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Business Development Salesperson ESC

dormakaba United States of America

Greater London
À distance
GBP 40 000 - 55 000
Il y a 2 jours
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Home Based Sales - work from home - commission only

Val Adaway - Business Owner

Birmingham
À distance
GBP 40 000 - 60 000
Il y a 2 jours
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discover more jobs illustrationDécouvrez plus d’offres que n’importe où ailleurs. Trouvez plus de postes maintenant

Retail Merchandiser Team Driver

Momentum Instore Limited

Nottingham
À distance
GBP 40 000 - 60 000
Il y a 2 jours
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Personal Care Assistant

Norfolk County Council

Wreningham
À distance
GBP 10 000 - 40 000
Il y a 2 jours
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Fundraiser

DANCERS' CAREER DEVELOPMENT

City Of London
À distance
GBP 35 000
Il y a 2 jours
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HeadhuntersEntrez en contact avec des chasseurs de têtes pour postuler à des offres similaires

Customer Success Manager

Elite Technology

Grande-Bretagne
À distance
GBP 80 000 - 100 000
Il y a 2 jours
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Corporate Partnerships Lead

The Climate Coalition

Leeds
À distance
GBP 150 000 - 200 000
Il y a 2 jours
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Staff Researcher

Webflow

Grande-Bretagne
À distance
GBP 141 000 - 204 000
Il y a 2 jours
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Saxophone Teacher for Interactive Sheet Music App

Tomplay

Greater London
À distance
GBP 40 000 - 60 000
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Scientific Director

Ashfield MedComms, an Inizio Company

Grande-Bretagne
À distance
GBP 125 000 - 150 000
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Business Development Manager

Advanced Supply Chain

Bradford
À distance
GBP 55 000 - 65 000
Il y a 2 jours
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Customer Service Specialist - Aviva Travel Insurance - Work From Home - Remote

Teleperformance SE

Swindon
À distance
GBP 24 000
Il y a 2 jours
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Senior Customer Success Manager

GitLab

Grande-Bretagne
À distance
GBP 50 000 - 70 000
Il y a 2 jours
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Electrician

The Engage Partnership Recruitment

Manchester
À distance
GBP 40 000 - 50 000
Il y a 2 jours
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Customer Service Specialist - Aviva Travel Insurance - Work from Home

Teleperformance SE

Liverpool
À distance
GBP 24 000
Il y a 2 jours
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Customer Service Specialist - Aviva Travel Insurance - Work from Home

Teleperformance SE

Leeds
À distance
GBP 24 000
Il y a 2 jours
Soyez parmi les premiers à postuler

Power Platform Engineer

Core Highways

Manchester
À distance
GBP 45 000
Il y a 2 jours
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Residential Surveyor

Mavrec

Birmingham
À distance
GBP 50 000 - 60 000
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Lead Training Consultant

NTT DATA

City Of London
À distance
GBP 50 000 - 70 000
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Video & Motion Graphics Designer, and Creative Strategist - Paid Media Agency Role

Media Stack

Bristol
À distance
GBP 35 000 - 50 000
Il y a 2 jours
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Building Regulations Principal Designer (Leeds)

We Recruit Group Ltd

Leeds
À distance
GBP 60 000 - 65 000
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Part time Finance Officer

TPP RECRUITMENT

City Of London
À distance
GBP 60 000 - 80 000
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Customer Service Specialist - Aviva Travel Insurance - Work from Home
Teleperformance SE
À distance
GBP 23 000 - 27 000
Plein temps
Il y a 2 jours
Soyez parmi les premiers à postuler

Résumé du poste

A leading customer service provider is seeking dedicated individuals for a work-from-home role assisting Aviva insurance customers. Key responsibilities include processing inquiries related to travel and insurance policies, managing complex queries, and ensuring compliance with regulations. A salary of £23,448.92 per annum and the opportunity for a flexible full-time schedule are offered. Ideal candidates are skilled in customer service and possess strong communication abilities. Full training provided, ensuring support for success in the role.

Prestations

Healthcare Support
Cycle to Work Scheme
Holiday Purchase Scheme
Monthly Wellbeing Webinars
Employee Experience Support

Qualifications

  • Experience within a customer service environment is essential.
  • Capable of working in a fast-paced environment with attention to detail.
  • Must have a positive attitude and be responsive to feedback.

Responsabilités

  • Process customer inquiries regarding insurance policies effectively.
  • Adhere to compliance and regulatory requirements.
  • Manage FCA regulated complaints and underwriting risks.

Connaissances

Customer Service Experience
Communication Skills
Problem-Solving Skills
Emotional Intelligence
Team Collaboration
Attention to Detail
Adaptability
Proficiency in PC Systems
Description du poste
Responsibilities
  • Customer Service processing Aviva travel customers policies
  • Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers
  • Dealing with complex medical queries and screening customers' medical conditions
  • Adhering to mandatory call scripts on all calls
  • Using multiple systems simultaneously
  • Owning and handling FCA regulated complaints through to completion
  • Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
  • Identifying and recording vulnerability, where patience, empathy and support are critical
  • Complying with strict FCA regulations around compliance with a key focus on customer protection. This is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place
  • It is imperative that you maintain a professional working environment as you would if you were coming to an office
  • It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations
  • This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your Workstation, Help@Hand - Savings Discounts/Podcast/Wellbeing Recourses/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness - up to £10,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards - For the best of the best
  • Refer-A-Friend earns up to £1,200 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress - Here to support TP journey
  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
  • Collaboration - You enjoy working with others and you like working as a team player.
  • Communication- You can speak and write clearly and in a confident manner.
  • Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Open-Mindedness- You are able to open to different ways of thinking and new ideas.
  • Critical Thinking- You are able to think logically when making decisions.
  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Must be proficient in using/navigating PC systems within a fast-paced environment
  • Fantastic verbal/communication skills
  • Comprehensive experience within a customer service environment
  • Have an open mind and positive attitude in response to feedback to help you improve
  • The ability to establish collaborative customer relationships
  • A good attitude and the ability to interact with lots of different people
  • Strong written skills with the ability to show attention to detail
  • Professional and friendly manner
  • A good, consistent typing speed
  • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence, We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.
  • Teleperformance are proud to be working with Aviva, one of the world's most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.
Salary and Working Conditions
  • Salary: £23,448.92 Per Annum - £12.60 per hour
  • Site: Work From Home
  • Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours)
  • Training: Up to 26 Days ( No holidays or appointments will be authorised during first 9 weeks of employment )
  • Contract: Permanent
  • Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( this is in addition to referencing )

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.