Jobs in Birmingham, United Kingdom

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.

Location: Frankley, B32 4AR

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £14.00 per hour

Please note you will need your own transport to get to site for some 6am starts

This will be a full-time role working 37 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.

In this role, you'll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we'd love to hear from you.

• Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
• Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
• Lead by example, coaching and supporting the team to meet their individual and collective goals.
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
• Promote best practices across the team and share knowledge to support continuous improvement.

• A family-owned business, founded in 1962
• Employing over 4,000 colleagues
• Currently sit within the top 2% of all cleaning and security providers
• Our services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

• To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
• To become a valuable leader in our team, showcasing your knowledge and skill set you will contribute.
• To have an opportunity to be recognised and make a difference within a large FM company.

Various shifts required to ensure site is covered - where appropriate 06:00 - 14:00, 14:00 - 22:00 or 10:00 - 06:00