It Support Engineer jobs in United Kingdom

Job: Senior IT Technician

Location: Bournemouth

Salary: £32,000 – £35,000

Working hours: Permanent, term time only plus 8 weeks as agreed, Mon – Fri 37.5 hours per week 8.00 am – 4.30 pm with 1 hour for lunch

Purpose:

As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher, ICT & E-Learning Team and the Teaching Staff.

• Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement.
• Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed.
• Manage the School’s management information system (iSams) including user permissions, training and support
• Manage access to the School’s ICT network, creating user accounts and ensuring appropriate access rights in line with the School’s policies
• Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school.
• Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face – and ensuring personnel are kept regularly updated on the progress of their issue.
• Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils.
• Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels.
• Creating various guides to assist users with setting up and/or using systems/equipment.
• To replace consumables and replace/upgrade hardware.
• Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc.
• Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend.
• Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems.
• Software deployment & regular updates/upgrades
• Working closely with the external escalation IT company to support projects and future development.

• To possess a good understanding of iOS software and relevant apps
• To assist in the management of the Mobile Device Management System (JAMF Pro)
• To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers’ iPads.
• To follow the process required for broken/lost/malfunctioning devices
• To check, install, update and remove apps as and when necessary
• Assist in supporting teachers, pupils and other staff in their use of iPads
• Assist in providing front line support for users through the ticketing system
• Keep auditing information and associated records up to date and accurate

• Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems.
• Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides.
• Experience of hardware upgrades / removals.
• Understanding of Audio/Visual equipment (such as Projectors and Speakers).
• A calm, polite and professional etiquette alongside great communication skills.
• Be a quick learner and be able to apply knowledge in new situations.
• Be able to work with a wide variety of people, of different ages and technical ability.
• Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users.
• Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude.
• Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support.
• Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc.
• Experience with Microsoft 365
• Experience with Microsoft Azure
• Experience with Microsoft Hyper-V
• The ability to change a projector/projector components
• Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi
• Comptia A+ Certification
• Previous use of creating custom Windows images/cloning and deployment.
• Knowledge of the use of iPads as teaching and learning devices
• Previous experience of working in an educational environment would be an advantage.
• Understand the need to complete a task to ensure that all users are fully supported.

Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered.

We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.