Fire Alarm Service Engineer

Trinity Fire & Security Systems; Basingstoke; On-site; GBP 45,000 - 58,000; Full time

Job summary

A security service provider in Basingstoke is seeking a Service Engineer for Fire & Security Systems to deliver high-quality maintenance and support. The role involves servicing fire alarms, CCTV, access control, and intruder systems. With a competitive base salary and uncapped commission, this position offers ongoing training, career development opportunities, and a company vehicle. Ideal candidates will have experience with relevant British Standards and strong customer service skills.

Benefits

Competitive base salary

Uncapped commission

Paid overtime

23 days' holiday

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Life Assurance

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations.

Skills

Servicing fire and security systems

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Education

Basic electrical safety training (ECA)

Tools

Fire systems (Gent, Notifier, Protec)

CCTV systems (HikVision, Avigilon)

Intruder systems (Galaxy, Texecom)

Access control systems (Paxton, Honeywell)

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: Basingstoke (No London Travel)

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call‑outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high‑quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

• Regional work – enjoy a better work‑life balance.
• Uncapped commission & enhanced overtime – your effort truly pays off.
• Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.
• Career progression – we invest in our engineers for the long term.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem‑solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.