Fire Alarm Service Engineer

Trinity Fire & Security Systems; South Ockendon; On-site; GBP 48,000 - 58,000; Full time

Job summary

A leading fire and security firm is seeking a Service Engineer to provide high-quality maintenance and support across their client portfolio. This role involves delivering planned service calls to Fire and Security systems while ensuring compliance with British Standards. Candidates should have experience in servicing fire, security, and CCTV systems, alongside strong diagnostic skills. The position offers competitive pay, uncapped commission, and comprehensive training, ensuring a rewarding career path with dedicated support.

Benefits

Uncapped commission

Paid overtime

23 days’ holiday plus bank holidays

Company vehicle and fuel card

Employee discount programme

Pension with Royal London

Life Assurance

Employee Assistance Programme

Referral bonus up to £2,000

Ongoing training and career development

Qualifications

• Proven experience servicing and maintaining fire, security, and CCTV systems.
• Strong understanding of building services and relevant British Standards.
• Demonstrated ability to provide technical insights to customers.

Responsibilities

• Perform scheduled servicing and maintenance on fire and security systems.
• Provide updates and communicate effectively with customers.
• Carry out remedial works and installations per service guidance.
• Maintain records of service and performance.

Skills

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Education

Basic electrical safety training (ECA)

Tools

CCTV systems

Fire systems

Access Control systems

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: South London

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.