IT Technician

BIOHY; Bristol; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading client in Bristol is seeking an IT Helpdesk Technician for a full-time, hybrid role. The candidate will provide first-level support for Helpdesk inquiries, manage multiple cases, and assist with IT projects. Ideal applicants will have experience in a Helpdesk environment, strong troubleshooting skills, and familiarity with Windows systems. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Qualifications

• Minimum of one year of experience in an IT Helpdesk environment.
• Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
• Experience with Office 365 applications.

Responsibilities

• Act as the first point of contact for Helpdesk inquiries via calls, emails, and alerts.
• Log all calls promptly, assess urgency, and maintain progress notes.
• Monitor the call queue to ensure timely resolution of issues.

Skills

Microsoft Windows knowledge

Office 365 experience

Network operations understanding

Troubleshooting skills

Remote support proficiency

Job description

IT Helpdesk Technician

• Annual Salary:Competitive (to be discussed)
• Location:Bristol (Hybrid working)
• Job Type:Full-time, Permanent

We are seeking an IT Helpdesk Technician to join our leading Bristol based client.The role requires weekly attendance at the Bristol office and occasional travel to other offices.

Day-to-day of the role:

• Act as the first point of contact for all Helpdesk inquiries via calls, emails, and alerts, providing support both remotely and face-to-face.
• Log all calls promptly, assess urgency, prioritise accordingly, and maintain progress notes.
• Handle the complexity of issues autonomously, escalating when necessary.
• Monitor the call queue to ensure timely resolution of issues.
• Communicate with users about the status of their issues and manage problem calls proactively through to completion.
• Troubleshoot to help resolve issues and document solutions in the Knowledge Base.
• Set up and maintain user accounts on systems and provide occasional on-site support at other sites.
• Assist with IT projects and coordinate the setup of IT equipment and system access for new employees.
• Manage software licensing within the Helpdesk environment and procure hardware/software as required.
• Ensure devices are up to standard and ready for deployment within assigned timescales.
• Configure new software for both office-based and remote workers, escalating technical issues to the Infrastructure Manager as needed.

Required Skills & Qualifications:

• Minimum of one year of experience in an IT Helpdesk environment.
• Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
• Experience with Office 365 applications and environment.
• Basic understanding of Windows Server and Active Directory.
• Solid knowledge of basic network operations including TCP/IP, DNS, and DHCP.
• Proficient in desktop, laptop, and printer troubleshooting.
• Ability to provide remote end-user support via remote control tools.
• Skilled in prioritising and managing multiple open cases simultaneously.
• Experience troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Understanding of SharePoint Online is desirable.
• Exceptional attention to detail, excellent communication skills, and the ability to translate technical information to all levels of contacts.

Benefits:

• Competitive salary and benefits package.
• Hybrid working options.
• Opportunities for professional development and growth within the company.

If you are interested in this role please apply online or for more information please contact me on