Application Delivery Manager - 12 month FTC

Aberdeen Standard Investments; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading investment firm in the UK is seeking an Application Delivery Manager to oversee critical technology operational services. The ideal candidate will have strong leadership and stakeholder management skills, with a proven track record in senior support roles within large-scale enterprise environments. This role involves improving operational processes and ensuring high-quality service delivery, making it essential for candidates to have experience in application lifecycle management and vendor relations. Attractive benefits include extensive annual leave and flexible working options.

Benefits

40 days annual leave

16% employer pension contribution

Private healthcare

Discretionary performance-based bonus

Flexible benefits including gym discounts

Qualifications

• Strong leadership and team management skills required.
• Proven track record in a senior support role within a large-scale enterprise.
• Experience managing delivery teams in a regulated sector.

Responsibilities

• Manage and close critical issues related to application services.
• Support lifecycle management of in-scope applications.
• Participate in Incident and Major Incident Management activities.

Skills

Leadership skills

Stakeholder management

Application lifecycle management

Service assurance

Vendor management

Education

ITIL v3.0 Foundation or above

Job description

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. This includes system design and programming, network planning, budget planning, database management, and computer operations.

The Application Development & Support area is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

About the Role

The Application Delivery Manager reports to the Operational Services Lead and is one of team who are jointly accountable for management of a critical suite of technology operational services, maintaining the integrity and performance of systems supporting the lifecycle management of in scope application systems.

These services are supported by our managed service providers who deliver application support and maintenance, batch scheduling, and a 24x7 Command Centre across our 3 operating regions of APAC, EMEA and AMRS.

This role aims to improve operational processes and support critical business strategies by ensuring high-quality deliverables and adherence to established policies and procedures.

Key Responsibilities

• Respond to, manage and close out critical issues related to delivery of application services where appropriate.

• Support the lifecycle management of the in-scope applications – within the boundaries of the architectural roadmap.

• Participate in Incident and Major Incident Management activities as an escalation point and participate in the coordination of Problem investigation and root cause analysis, leading to effective resolution.

• Oversee service level management, service reviews and improvement planning activities, managing and assuring supplier delivery against contractual agreements and ensure effective reporting is in place to keep all the relevant parties informed on application portfolio delivery and performance.

• Work closely with stakeholders to understand their requirements and ensure that application systems meet business needs.

• Review and ensure impact assessments have taken place for all planned Changes, and that Releases are appropriately coordinated and have the requisite approvals.

• Proactively manage and improve service performance, driving delivery across relevant service lines and suppliers, finding opportunities to drive continuous improvement.

About the Candidate

The ideal candidate will possess the following:

• Strong leadership, team management, and stakeholder management skills.

• Proven track record working in a senior support role in a large-scale enterprise environment

• Management of delivery via a strategic supplier where management and delivery teams are distributed and/or offshore technical teams within a highly regulated industry sector

• Proficiency in application lifecycle management, service assurance, and quality assurance processes and methodologies.

• Experience managing vendors and strategic suppliers within a Service Integration and Management (SIAM) framework.

• Experience managing organisational change within a large-scale transformation programme.

• ITIL v3.0 Foundation or abovebeneficial

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefitshere.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we dohere.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.