IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000

Ashdown Group; Kingston upon Thames; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A thriving technology firm in Kingston upon Thames is seeking an IT Support Engineer to provide 1st and 2nd line support to internal users. This hybrid role involves troubleshooting and resolving IT issues in a Windows and M365 environment, with a salary range of £35,000 - £40,000 depending on experience. The ideal candidate should possess strong technical skills and previous service desk experience.

Qualifications

• Previous experience as a Service Desk Analyst or IT Support Engineer.
• Strong incident resolution and service request fulfilment skills.
• ITIL Foundation accreditation is a bonus.

Responsibilities

• Investigate, diagnose, troubleshoot and resolve issues for users.
• Provide 1st and 2nd line support across various systems.
• Complete ad hoc project work such as device builds and IT onboarding.

Skills

Windows 10 and 11

Microsoft Office applications

Mobile device management

VPN

Good documentation skills

Job description

IT Support Engineer – 1^st and 2^nd Line – Kingston, Surrey – Hybrid - £40,000

A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1^st and 2^nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.

Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home.

Key responsibilities of this Service Desk Engineer role are:

Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs

Providing 1^st and 2^nd line desktop, laptop and mobile device support across a variety of systems and services including M365

Completing ad hoc project work such as device builds, IT onboarding and application deployment

Previous experience across the following technologies is essential:

Windows 10 and Windows 11

Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint

Mobile device (including via MDM) mostly Android and laptop estates

VPN

Good understanding of security good practices

Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.