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Inbound Customer Advisor – Secured Lending
Zusammenfassung
A recruitment agency in Macclesfield is seeking a Customer Service Advisor to handle warm inbound calls regarding secured loans and mortgages. This role offers a salary of £24,000 annually with on-target earnings of up to £30,000. The ideal candidate will have at least a year of customer service experience, strong communication skills, and GCSEs in Maths and English. A great opportunity to develop your career in financial solutions within a supportive environment.
Leistungen
Qualifikationen
- Minimum 1 year of customer service experience.
- Experience in a Contact Centre environment.
Aufgaben
- Handling warm inbound calls from clients seeking financial assistance.
- Making outbound calls to customers who have requested information about loans.
- Completing compliant fact-finds with clients to understand their needs.
- Transferring customers to appropriate third-party lenders.
- Following up with clients to collect outstanding documents.
Kenntnisse
Ausbildung
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