Customer Service Advisor

Randstad Delivery; Shotton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading manufacturing company in the United Kingdom is seeking a Customer Service Adviser to enhance customer satisfaction and support operational processes. The role involves processing orders, managing customer data, and interacting with internal teams. Ideal candidates will have previous customer service experience, strong IT skills, and attention to detail. This position offers a hybrid working model with training provided and opportunities for career development.

Benefits

Modern office with scenic amenities

Career development opportunities

Team events and paid holidays

Qualifications

• Previous experience in a customer service or order processing role.
• Ability to prioritize workload and meet deadlines.
• Experience in a fast-paced, high-volume environment.

Responsibilities

• Deliver excellent service to customers via phone, email, and other channels.
• Process orders and manage customer data accurately.
• Coordinate deliveries and manage stock availability.

Skills

Customer service experience

Strong IT literacy

Excellent communication skills

Attention to detail

Ability to work independently

Tools

MS Office (Excel, Word, Outlook)

ERP systems (e.g., SAP, Sage)

Job description

If you love programmes like Channel 4's Grand Designs and other well-known housing development programmes - you will love the new generation of building products we sell at Catnic Urban.

The Customer Service Adviser will provide exceptional customers service to all our customers while ensuring smooth operational processes. You will process orders, manage customer data, and liaise with internal teams to ensure timely and accurate delivery of products.

You will play a key role in supporting the operational efficiency of our business while maintaining strong customer relationships and your attention to detail and proactive approach will make a real difference every day.

What you'll do:

• Deliver excellent service to new and existing customers via phone, email and other channels.
• Accurately enter orders, customer data, and product specifications into company systems (ERP/CRM) in a timely manner.
• Process pre-calculated orders for distribution, ensuring compliance with delivery schedules.
• Coordinate with Operations, and Transport teams to confirm stock availability, schedule deliveries, and manage special requirements and delivery schedules.
• Monitor and follow up on outstanding orders, ensuring customers are kept informed of any delays or issues.
• Resolve issues such as delayed deliveries, stock shortages, or incorrect orders efficiently. escalating where appropriate
• Support the Customer Experience Manager with reporting, administrative tasks, and continuous process improvements.
• Contribute to a culture of safety, quality, and professionalism in line with company values.

Essential skills:

• Previous experience in a customer service, order processing, or office-based operations role.
• Strong IT literacy, including MS Office (Excel, Word, Outlook) and the ability to learn new systems quickly.
• Excellent verbal and written communication skills with a professional telephone manner.
• Ability to work independently, prioritise workload, and meet deadlines.
• High attention to detail and accuracy in data entry and record keeping.
• Experience working in a fast-paced, high-volume environment.

Desirable skills:

• Experience in the construction or manufacturing sector - an advantage although not essential
• Knowledge of building materials, cladding, or construction processes.
• Experience using ERP systems (e.g., SAP, Sage, or similar).
• Full UK driving licence and access to a car.

Benefits:

• Modern office in a scenic location with excellent amenities even with a nature reserve onsite for wellbeing breaks.
• A phenomenal team environment
• Opportunities to progress into permanent roles with superb career development opportunities to follow as we are expanding
• Dedicated regular team events
• Paid holiday and exclusive discounts at restaurants and retail.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? Do you thrive in fast-paced environments and enjoy making a real impact on customer satisfaction? If so, we want you to join one of the UK's largest manufacturing companies, supporting our construction-focused operations.

Training: 3-4 weeks office-based, then hybrid working (minimum 2 days in the office, 3 days remote).