Human Resource Officer à United States

DESCRIPTION

At Amazon, our HR Regional Partners are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to clients (mainly people managers) to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across the various businesses. A key area of focus for the HRP is to increase manager capability, which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes. Whilst doing this, the HRPs are continuously raising the bar on harmonizing practice across a geography and sharing best practices.

This position is based in London.

Key job responsibilities

1. Onboarding and HR Administration:
   - Design, deliver and constantly improve our Onboarding proposition and programs in the country, in order to guarantee a positive Day 1 employee experience
   - Partner with HR Services (HRS) to ensure that people transactions are processed timely and processes are continuously reviewed, improved and streamlined
   - Act as the site leader on topics/requests that are site specific like policies, labor law changes impacting local HR processes, compliance
2. Employee Relations & Support:
   - Process ownership for Employee Relations management, including disciplinary & performance improvement
   - Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries
   - Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal departments
   - Interact with Works Council (WC) representatives and represent the company in legal matters
   - Manage the leaver process, including conducting ad-hoc exit interviews
   - Review local policies and processes in order to ensure that they are fit for purpose
3. Performance management:
   - Work with people managers end to end on performance management cases
   - Analyze data and trends on ER and performance management, in order to provide input to the business strategy to HRBP, preventing the recurrence of known issues
4. Talent Management:
   - Coach, train and guide managers during the Talent Management and Annual Compensation Planning processes
   - Consult Managers on Compensation matters
   - Develop toolkit and communications that help managers to be self-sufficient with Talent Reviews
5. People Development:
   - Enable the success of new & experienced managers by leveraging, delivering and improving existing training contents and Inside pages, and collaborating with the EU and global Talent Development teams to anticipate and address emerging needs
   - Support managers and employees in identifying training opportunities to further develop functional and managerial skills
   - Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives
6. Organization and change management:
   - Manage employees' programs and support managers to drive improvements in employees' engagement
   - Provide support and guidance to HR Business Partners and Business Managers on change initiatives
7. HR General:
   - Act as stewards of the employee experience and Amazon "culture keepers". Act as Point of Contact and Program Manager for people tools, processes programs or projects.
   - Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness
   - Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate

BASIC QUALIFICATIONS

• Bachelor's degree or higher, in Human Resources or related field
• Significant Human Resources experience
• Strong business and HR acumen, including strong problem solving skills, critical thinking and analysis
• Strong communication skills; Fluent in both spoken and written English
• Local labor law knowledge

PREFERRED QUALIFICATIONS

• Experience working in a highly matrixed organization
• Project management and execution skills
• Coaching and consulting skills
• Thrives in a high-pressure environment and able to manage multiple simultaneous priorities
• Possesses intellectual curiosity; brings insight into the team & business
• Drives recommendations and prioritization.
• Looks to a lead or manager to put decisions into a broader business context.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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