Hotel Receptionist jobs in United States

• 2-4 years of gaming and/or marketing experience
• 1 year of casino experience preferred
• Previous experience with ACSC player rating system preferred
• Excellent computer skills required
• Excellent communication skills and a friendly, outgoing personality required
• Ability to thrive in a team-based environment

Must secure appropriate RI mandated gaming licenses

• Maintain knowledge of the Company's facilities and special events, and advise customers accordingly
• Greet customers on the casino floor, establish rapport, and provide complimentary amenities based on casino guidelines
• Promote the Players Club by explaining the program, issuing membership cards, and demonstrating usage
• Resolve guest complaints, referring to supervisors when necessary
• Assist guests with reservations for restaurants and entertainment venues
• Participate in departmental meetings to manage information effectively
• Prepare correspondence, memos, forms, reports, and other paperwork as needed
• Participate actively in special events
• Observe customer milestones by preparing and mailing cards, newsletters, and notes
• Record new customer information and updates in the database
• Assist Slots Department with jackpots by providing photographic services and amenities
• Compile customer feedback and report findings to management
• Maintain consistent attendance
• Perform other duties as assigned by the Director of Player Development

• Use physical movements for office duties: standing, walking, balancing, coordination, handling, sitting, reaching, carrying, vision, hearing, stooping, twisting
• Follow directions, read, write, do math, discriminate colors, work at various tempos, make decisions, concentrate, remember details, use ten key and computer
• Maintain mental alertness for high accuracy

• Primarily indoors in a climate-controlled environment
• Exposed to noise, smoke, and odors
• Work with others and independently

Equal Opportunity Employer

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