GP Practice Receptionist

The Portchester Practice; Fareham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Fareham is seeking motivated Receptionists to support a busy front-of-house team. The role involves being the first point of contact for patients, managing bookings, and handling enquiries. Ideal candidates will have strong IT skills, attention to detail, and the ability to work collaboratively in a healthcare setting. Full training is provided, making this an excellent opportunity for those looking to establish a career in patient care. The practice fosters a supportive work environment focused on high-quality services.

Qualifications

• Experience of working with the general public.
• Able to follow procedures and work as part of a team.
• Good telephone manner and computer literacy.

Responsibilities

• Act as first point of contact for patients in person and via telephone.
• Handle patient enquiries and book appointments.
• Manage incoming communications and support clinical teams.

Skills

Strong IT skills

Attention to detail

Calm under pressure

Clear communication

Team collaboration

Education

GCSE Education or higher

Tools

Clinical Systems - EMIS and DocMan

Job description

The Portchester Practice is seeking two motivated, adaptable and patient-focused Receptionists to join our busy front-of-house team. These roles are vital in supporting the smooth delivery of our services and ensuring patients can access the care they need.

As part of our Reception team, you will be the first point of contact for patients both in person and by telephone. Your responsibilities will include managing patient enquiries, booking appointments, processing repeat prescription requests, handling administrative tasks and supporting the wider clinical and administrative teams.

We are looking for individuals who can stay calm under pressure, communicate clearly and provide a high standard of service to our diverse patient population. Strong IT skills, attention to detail and the ability to work collaboratively are essential. Previous experience in a healthcare setting is helpful but not required, as full training will be provided.

If you are organised, enthusiastic and committed to delivering excellent patient care, we would be pleased to receive your application.

Vacancy 1

Monday 7.45-1.30, Tuesday 1.30-6.45, Thursday 7.45-1.30, Friday 1.30-6.45. TOTAL 22 hours

Vacancy 2

Tuesday 7.45-1.30, Wednesday 7.45-1.30, Thursday 1.30-6.45, Friday 7.45-1.30. Total 22.5 hours

Main duties of the job

Act as the first point of contact for patients, both in person and by telephone

Handle patient enquiries promptly, professionally and with sensitivity

Book, amend and cancel appointments using the clinical system

Process repeat prescription requests in line with practice protocols

Manage incoming and outgoing communications, including emails, letters and test results

Support the clinical team by preparing notes, updating records and carrying out administrative tasks

Register new patients and update patient details accurately

Maintain the reception area to ensure a welcoming and organised environment

Signpost patients to appropriate services and support where required

Follow confidentiality, safeguarding and data protection requirements at all times

Contribute to the wider administrative workload to support the smooth running of the practice

Participate in team meetings, training sessions and service improvement activities

About us

The Portchester Practice is a well-established, friendly and forward-thinking GP surgery serving a diverse local community. We pride ourselves on creating a welcoming atmosphere, a supportive work ethic and a culture where every team member plays an important part in delivering high-quality patient care.

We are a team of five GP partners, three salaried GPs, five practice nurses, three healthcare assistants and a dedicated phlebotomist. Our strong reception and administrative team is central to the smooth running of the practice, working closely with our clinical staff to ensure patients receive timely, safe and effective care.

We value teamwork, professionalism and a positive approach to problem-solving. Staff are supported with ongoing training, regular communication and opportunities to contribute to service improvements. The practice is committed to maintaining high standards, embracing innovation and fostering a respectful, collaborative working environment.

Job responsibilities

JOB DESCRIPTION

Accountable to: ThePartnership

Responsible to: ThePractice Manager

MAIN PURPOSE OF THE POST

To be part of the receptionteam which contributes to the smooth running of the practice by being the firstpoint of contact for our patients.

Main Duties

1.To act as a point of contact for patients needing to be intouch with the surgery, either by telephone or face to face.

2.To maintain a good relationship between staff and patients, byshowing sensitivity to the needs of others.

3.To maintain total confidentiality regarding information aboutpatients and ensure that all patients are treated in a courteous and respectfulmanner.

4.Assist in the smooth running of the surgery by:

-Dealing with patients politely and efficiently when theycontact the practice.

-Answering general queries, making appointments and recordingmessages accurately.

-Booking patients into the GP triage if urgent on the day.

Otherduties will include:

-Ensure all PC are switched on and ready for the start of theday

-Opening and distribution of post

-Scanning documents into the clinical system

-Preparation of prescriptions

-Data entry for new registrations

-Tidying reception/adminoffice at the end of the day

-Notify your line manager if you become aware of any faults

-Covering other staff when they are on holiday or sick leave,including some Extended Opening Hours.

PersonalDevelopment

Attendtraining as relevant to the post

Healthand safety

Workwith the practice management to achieve a healthy and safe environment and totake care of yourself and others.

Equalityand diversity

Supportthe practices vision of promoting a positive approach to diversity and equalityof opportunity.

Thispractice operates a no smoking policy within all its premises and grounds

Thispractice operates a Substance Misuse Policy.

Person Specification

Experience

• Experience working with the general public
• Able to follow procedures
• Able to work as part of a team
• Able to use own initiative
• Good telephone manner
• Computer Literacy
• Confident approach
• Previous GP surgery experience
• Experience of Clinical Systems - EMIS and DocMan
• Basic administration skills

Qualifications

• GCSE Education or higher

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.