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Chestertons Estate Agency

Property Manager

Location: Battersea Park, London

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £32000- £34000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.

Main Duties:

1. Embrace the Chestertons brand and core values
2. Protect our Clients Asset and work in their best interests
3. Retain Management on the Portfolio
4. Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks and appliances)
5. Scrutinise quotes on behalf of the client
6. Add value when sending an inspection report
7. Negotiate deposit deduction in a fair and efficient manner, within required timeframes
8. Understand KPI's required for role
9. Leave notes on RPS and attach documents to letters folder consistently
10. Set and follow up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
11. Develop understanding of client accounts and statements
12. Attend local branch and participate in their morning meeting as per rota and fulfil inspection requirements
13. Attend weekly 1:1 meetings with Senior leadership team
14. Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
15. Support others' growth and development
16. Ensure current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
17. Adhere to department standards
18. Inform both Tenants and Landlords about the end of Tenancy process
19. Provide guidance on the process of deposit dilapidations

Attributes:

1. Can work under pressure - understand where to seek support / how to escalate complaints
2. Good organisational and time management skills
3. Seek work where capacity exists
4. Self-awareness of knowledge gaps
5. Provide excellent customer service in every interaction with internal colleagues and external clients
6. Show high engagement and willingness to learn

About The Company

About Us

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.