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Remote Customer Service Manager — 4 Days Home-Based
Job summary
A recruitment firm is seeking an experienced Customer Service Manager to lead a team in Ludlow. The role is primarily remote, requiring 1 day in the office weekly. Key tasks include managing customer service operations, achieving performance targets, and strategic planning for quality objectives. Candidates should have strong leadership skills and a proven record in customer relationship management. This position offers a competitive salary and 23 days of annual leave plus bank holidays.
Benefits
Qualifications
- Proven leadership experience within a customer service environment.
- Ability to effectively manage customer relationships at a senior level.
- Demonstrated strategic approach towards meeting targets and business plans.
Responsibilities
- Lead and manage a team of customer service colleagues.
- Contribute to strategic operational planning.
- Monitor productivity and work in progress to drive efficiency.
- Conduct monthly SLA performance reviews for management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.