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Customer Appointment Booker
Job summary
A surveying company is seeking a Customer Appointment Booker in Trowell, England. The role involves making outbound calls to book appointments and handling inbound calls, ensuring customer satisfaction. Ideal candidates should possess strong communication skills, a confident telephone manner, and problem-solving abilities. The position offers a hybrid working model, competitive salary, annual leave, and various benefits including career development opportunities. Join a team that values diversity and inclusion.
Benefits
Qualifications
- Target-driven with strong communication skills.
- Confident and professional telephone manner.
- Problem-solving ability and strong attention to detail.
- Team player with a flexible approach.
Responsibilities
- Conduct outbound calls to book appointments.
- Handle inbound calls and manage customer expectations.
- Manage a work queue effectively to meet SLAs.
- Identify and escalate priority issues.
Skills
Job Title: Customer Appointment Booker
Location: Chilwell, Nottingham (Hybrid: 3 days office, 2 days remote)
Salary: £24,570 base, plus typical monthly bonus of £200. OTE: £26,970
Job Type: Full-Time, Permanent
We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.
- Hybrid working model
- 28 days of annual leave (including bank holidays), increasing to 33 days with service
- Critical Illness and Death in Service insurance
- Up to £15 per month towards gym/fitness
- Free lunch and drinks in the office
- Discounts on high street and online shopping
- Career development opportunities
- Additional paid leave for volunteering and personal time
- Participation in our Reward & Recognition Programmes
- Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilised
- Handle inbound calls, managing customer expectations and following up where necessary
- Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
- Identify and escalates priority issues, maintaining a high standard of customer service
- Work closely with clients and customers, providing updates and handling objections confidently
- Target-driven with strong communication skills
- Confident and professional telephone manner
- Problem-solving ability and strong attention to detail
- Team player with a flexible approach and a "can-do" attitude
- Strong typing skills and ability to manage multiple tasks
- Monday to Thursday: Shifts between 8am - 6pm
- Friday: Rotational shifts
- 1 in 4 Saturdays: 9am - 1pm
We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.
Join our team and build your career with us!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.