Customer Appointment Booker

SDL Surveying; Trowell; Hybrid; GBP 27,000; Full time

Job summary

A surveying company is seeking a Customer Appointment Booker in Trowell, England. The role involves making outbound calls to book appointments and handling inbound calls, ensuring customer satisfaction. Ideal candidates should possess strong communication skills, a confident telephone manner, and problem-solving abilities. The position offers a hybrid working model, competitive salary, annual leave, and various benefits including career development opportunities. Join a team that values diversity and inclusion.

Benefits

Hybrid working model

28 days annual leave

Critical Illness insurance

Up to £15 for gym/fitness

Free lunch and drinks

Shopping discounts

Career development opportunities

Paid leave for volunteering

Qualifications

• Target-driven with strong communication skills.
• Confident and professional telephone manner.
• Problem-solving ability and strong attention to detail.
• Team player with a flexible approach.

Responsibilities

• Conduct outbound calls to book appointments.
• Handle inbound calls and manage customer expectations.
• Manage a work queue effectively to meet SLAs.
• Identify and escalate priority issues.

Skills

Target-driven

Strong communication skills

Confident telephone manner

Strong attention to detail

Problem-solving ability

Strong typing skills

Job description

Job Title: Customer Appointment Booker

Location: Chilwell, Nottingham (Hybrid: 3 days office, 2 days remote)

Salary: £24,570 base, plus typical monthly bonus of £200. OTE: £26,970

Job Type: Full-Time, Permanent

About the Role

We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.

Benefits

• Hybrid working model
• 28 days of annual leave (including bank holidays), increasing to 33 days with service
• Critical Illness and Death in Service insurance
• Up to £15 per month towards gym/fitness
• Free lunch and drinks in the office
• Discounts on high street and online shopping
• Career development opportunities
• Additional paid leave for volunteering and personal time
• Participation in our Reward & Recognition Programmes

Key Responsibilities

• Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilised
• Handle inbound calls, managing customer expectations and following up where necessary
• Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
• Identify and escalates priority issues, maintaining a high standard of customer service
• Work closely with clients and customers, providing updates and handling objections confidently

Who We’re Looking For

• Target-driven with strong communication skills
• Confident and professional telephone manner
• Problem-solving ability and strong attention to detail
• Team player with a flexible approach and a "can-do" attitude
• Strong typing skills and ability to manage multiple tasks

Working Hours

• Monday to Thursday: Shifts between 8am - 6pm
• Friday: Rotational shifts
• 1 in 4 Saturdays: 9am - 1pm

Application

We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.

Join our team and build your career with us!