Concierge Porter

Rudding Park; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Harrogate is seeking a Concierge Porter to ensure exceptional guest service from arrival to departure. Responsibilities include greeting guests, managing luggage, and providing information about the hotel's facilities. The ideal candidate will have at least one year of hospitality experience, a clean UK driving licence, and a passion for creating memorable guest experiences. Competitive pay and numerous employee perks are offered, including discounts and personal development opportunities.

Benefits

Enhanced pay for evening and weekend work

Service charge earning potential

Company sick pay

Discounts on spa days and dining

Annual leave increasing with service

Complimentary overnight stay and meals after probation

Investment in training and development

Wage Stream availability

Employee Assistance Programme

Local gym discounts

Complimentary counselling sessions

Qualifications

• Minimum of 1 year's previous experience in a hospitality hosting position or a porter role.
• Must have clean full UK driving licence for parking and guest transport.

Responsibilities

• Greet guests at the entrance creating memorable experiences.
• Assist guests with luggage ensuring timely delivery to their rooms.
• Valet park and retrieve guests' cars as needed.
• Manage guest requests and ensure public areas are clean.

Skills

Exceptional service

Awareness of different cultures

Resilience and composure

Good judgement

Knowledge of local area

Fluent English

Education

Hospitality experience

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

We are looking for a Concierge Porter, who will be responsible for providing exceptional service to our guests. This will be a hybrid role between porter and concierge, ensuring our guests are looked after from the moment they arrive to the minute they depart.

What We Are Looking For

• Someone with a passion for people who has the ability to champion exceptional service.
• Awareness and sensitivity to different cultures and languages of our guests.
• Personal resilience, in terms of stamina and ability to handle occasional challenging situations with calmness and diplomacy.
• Composure, good judgement and a welcoming smile.
• A minimum of 1 year's previous experience in a hospitality hosting position or a porter role who enjoys being people focused is preferred.
• Previous guest relations or guest service experience is preferred.
• Highly experienced in providing exceptional guest service, and will be able to demonstrate knowledge of the local area.
• Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• You must be fully conversant in English.
• It is essential that you have a clean full UK driving licence, as part of the role will include parking guest vehicles, chauffeuring guests to other areas within the hotel grounds, and the local area.

Key Responsibilities

• Greet the guests at the entrance of Rudding Park creating a memorable experience from when they first arrive.
• Regular walk rounds of the Resort internally and externally to check on cleanliness, be visible to our guests and offer assistance when required.
• Assists guests with luggage and ensure the luggage arrives in the guests bedrooms in a timely manner.
• Ensure guests luggage is stored efficiently when required
• Show our guests to their bedrooms and explain points of interest and bedroom facilities
• Collect guests luggage from rooms on the day of the guest's departure, ensuring it is loaded into the guest's cars in a timely manner.
• Valet park and retrieve guests cars as and when required
• Assist guests with arranging transport and route planning
• Delivery of newspapers to the lodges and hotel bedrooms
• Show lodge arrivals to the lodge and explain facilities
• Have varied knowledge of the local area to support guests needs
• Always aim to go above and beyond for our guests
• Ensure grooming standards are impeccable at all times.
• Offer information about Resort facilities and make reservations for our guests
• Champion Guest Gossip and ensure that all bits of information regarding a guest is placed on their profile
• Have knowledge of our internal systems
• Ensure that all public areas are of the standard expected undertaking any housekeeping duties as required
• Provide support to other Resort outlets during busy periods
• Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park
• Ensure that guest requests are carried out at all times in a timely manor
• On arrival on your shift, read the function sheets, fact sheet, memo file

What We Offer

• Enhanced pay 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.