Removals Operations Manager

Relocruitment; Greater London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading removals company in Greater London is seeking an experienced Operations Manager to lead branch operations and ensure compliance. In this hands-on leadership role, you will oversee the fleet, manage warehouse operations, and foster a motivated team culture to enhance customer satisfaction. The ideal candidate has a strong background in removals and logistics, with proven leadership abilities. This full-time permanent position offers a salary of £38,000 – £42,000 and requires flexibility in working hours.

Qualifications

• Experienced in operations, particularly in removals or logistics.
• Ability to motivate teams and solve problems under pressure.
• Understanding of fleet management and compliance.

Responsibilities

• Oversee operational success of the branch.
• Manage fleet compliance and warehouse operations.
• Lead and develop teams, ensuring customer satisfaction.

Skills

Leadership and team management

Knowledge of removals operations

Understanding of transport legislation

Planning and organisational skills

Customer-focused mindset

Full UK driving licence

Job description

About Our Client

Our client is a well-respected name in the domestic and commercial removals sector, committed to delivering world-class service to their clients. With a strong focus on compliance, quality, and customer satisfaction, they’ve built a reputation for reliability and professionalism. This is an opportunity to join a business that values its team and invests in operational excellence.

The Role

This is a hands‑on leadership position where you’ll take full ownership of the operational success of the branch. Reporting to the Branch Manager, you’ll lead the team, manage fleet compliance, oversee warehouse operations, and ensure every move runs smoothly. You’ll be the driving force behind efficiency, safety, and customer satisfaction—balancing strategic oversight with day‑to‑day problem‑solving.

Your key focus areas

Fleet & Compliance Management

• Maintain full HGV operator compliance including vehicle maintenance, tachograph management, and drivers’ hours
• Ensure all legal and Traffic Commissioner undertakings are met
• Manage MOT schedules, inspections, and defect reporting systems

Warehouse & Resource Management

• Oversee warehouse operations, storage administration, and container movements
• Manage inventory, crate usage tracking, and maximise warehouse capacity
• Lead and motivate the warehouse team to deliver exceptional results

Team Leadership

• Manage and develop foremen, porters, and drivers to achieve high performance
• Handle operational diaries, timesheets, expenses, and holiday planning
• Foster a professional, motivated, and efficient team culture

Customer & Client Relations

• Act as the primary operational contact for clients and resolve queries effectively
• Support the Branch Manager with complaints, damage reports, and correspondence
• Ensure seamless communication throughout every customer journey

What We’re Looking For

You’ll be an experienced operations professional with a strong background in removals or logistics. You understand transport legislation, fleet management, and the importance of compliance. You’re a natural leader who can motivate teams, solve problems under pressure, and keep everything running like clockwork.

Essential experience and skills

• Proven leadership and team management ability
• Strong knowledge of domestic and commercial removals operations
• Understanding of transport legislation and HGV operator compliance
• Excellent planning, organisational, and communication skills
• Customer-focused with a problem‑solving mindset
• Full UK driving licence and physical fitness required

What’s On Offer

• Salary: £38,000 – £42,000 per annum
• Location: NW London
• Hours: 45 hours per week (flexibility required for operational needs)
• Full‑time permanent position with a respected removals company
• The opportunity to lead and shape branch operations
• A varied, challenging role where no two days are the same

If you’re ready to take the next step in your removals career and lead a successful operation, we want to hear from you.