Expression of Interest: Senior Customer Success Manager (German Speaking)

SafetyCulture; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A global tech company is seeking a candidate for a role in SaaS Customer Success with a strong focus on managing enterprise customers across the DACH region. Ideal candidates will have a passion for solving customer problems and building relationships, along with a proven ability in various industries. The position offers equity and flexibility in working arrangements, along with numerous perks such as professional development opportunities and wellbeing initiatives.

Benefits

Equity with high growth potential

Flexible working arrangements

Professional and personal development opportunities

In-house Culinary Crew

Subsidised fitness programs

Generous parental leave policy

Quarterly celebrations and team events

Gym sessions and pet-friendly offices

Qualifications

• Strong track record of managing enterprise customers, especially in the DACH region.
• Experience in SaaS Customer Success roles preferred.
• Demonstrated ability to align with company values.

Responsibilities

• Build relationships with enterprise customers.
• Lead commercial conversations.
• Collaborate with the Go-To-Market function.

Skills

Customer relationship management

Problem-solving

Collaboration

Commercial conversations

Job description

Why join us?

We’re a global tech company, just not the kind you’re picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size — fuelled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

Expression of interest

If you're exploring the market for an opportunity in a vibrant tech scale-up, and bring prior experience in SaaS Customer Success, submit an expression of interest so that one of our dedicated recruiters can be in touch when there is a match.

The ideal candidate will have a strong track record of managing Enterprise customers across the DACH region in various industries.

Attitudes we're looking for:

• A passion for solving problems for customers, building relationships, and leading commercial conversations in collaboration with the wider Go-To-Market (GTM) function
• Ability to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You’ll also receive other perks such as:

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.