Field Service Engineer jobs in United Kingdom
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Service Advisor
Job summary
A car dealership in St Albans is seeking a Service Advisor to join their Aftersales team. The successful candidate will provide excellent customer service, manage customer communications regarding vehicle work, and liaise with internal teams. Essential requirements include 2 years of face-to-face Customer Service experience and a Full UK Driving Licence. This role offers a basic salary of £24,000 to £26,000 with OTE of £35,000 and a great benefits package.
Benefits
Qualifications
- 2 years stable face-to-face Customer Service experience with ability to upsell.
- Full UK Driving Licence.
Responsibilities
- Meet and greet customers.
- Explain work due on vehicles.
- Update customers on progress.
- Complete insurance paperwork.
- Liaise with various teams.
- Invoice work and take payments.
- Sell service plans.
Skills
Service Advisor – St Albans
Basic Salary: £24,000 to £26,000, OTE: £35,000, Monday to Friday only
Our client, a busy franchised car dealership in St Albans, is seeking a Service Advisor to join their successful Aftersales team.
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Essential Requirements:
- 2 years stable face to face Customer Service experience, with ability to upsell
- Full UK Driving Licence
Desirable Requirements:
- Motor Trade experience
Basic Salary up to £28,000, On Target Earnings of £35,000, Great Benefits Package, Monday to Friday 8 till 6pm or 7.30am till 5.30pm, Temp to Perm option possible
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.