Senior Service Advisor

KPI People; Bedford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A vehicle service company in Bedford is seeking a Senior Service Advisor to assist the Aftersales Manager and ensure the highest quality customer service. You will manage customer allocations and queries while aiming to meet departmental budgets. Essential qualifications include 2 years of relevant experience and a full UK driving licence. The position offers a basic salary of £35,000 with OTE up to £40,000 and a great benefits package.

Benefits

Great Benefits Package

Qualifications

• 2 years experience as a Senior Service Advisor or Service Reception Supervisor.
• Experience in a Franchised Dealership is essential.

Responsibilities

• Assist the Aftersales Manager with the running of the Service Department.
• Ensure all customer queries are dealt with professionally.
• Deliver the highest level of customer service at all times.

Skills

Senior Service Advisor Experience

Customer Service Skills

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Overview

Senior Service Advisor – Bedford - Basic Salary - £35,000 - OTE - £40,000 (uncapped) - Great Benefits Package

Responsibilities

• Assist the Aftersales Manager with the running of the Service Department
• Allocate customers to the Service Advisors on a daily basis to ensure the customer experience is of the highest quality
• Ensure all customer queries are dealt with in a polite, professional and timely manner
• Allocate Collection & Deliveries to the drivers
• Work alongside the Aftersales Manager to deliver the departmental budgets
• Delivering the highest level of customer service at all times

Experience, Skills & Qualifications

• Essential Requirements: 2 years Senior Service Advisor / Service Reception Supervisor Experience with a Franchised Dealership
• Full UK Driving Licence
• Desirable Requirements: Kerridge or Pinnacle experience

Remuneration & Benefits

Basic Salary up to £35,000
On Target Earnings up to £40,000 (uncapped)
Great Benefits Package