Service Advisor

KPI People; St Albans; On-site; GBP 24,000 - 26,000; Full time

Job summary

A car dealership in St Albans is seeking a Service Advisor to join their Aftersales team. The successful candidate will provide excellent customer service, manage customer communications regarding vehicle work, and liaise with internal teams. Essential requirements include 2 years of face-to-face Customer Service experience and a Full UK Driving Licence. This role offers a basic salary of £24,000 to £26,000 with OTE of £35,000 and a great benefits package.

Benefits

Great Benefits Package

Temp to Perm option possible

Qualifications

• 2 years stable face-to-face Customer Service experience with ability to upsell.
• Full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain work due on vehicles.
• Update customers on progress.
• Complete insurance paperwork.
• Liaise with various teams.
• Invoice work and take payments.
• Sell service plans.

Skills

Customer Service

Upselling

Communication

Job description

Service Advisor – St Albans

Basic Salary: £24,000 to £26,000, OTE: £35,000, Monday to Friday only

Job Overview

Our client, a busy franchised car dealership in St Albans, is seeking a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers
• Explain to customers the work due to be carried out on their vehicle
• Accurate completion of courtesy car insurance paperwork
• Calling customers with progress updates and advise of any work needed
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers
• Invoicing work carried out
• Invoice explanation and taking payment
• Quoting, introducing and selling of Service Plans
• Ensuring all Warranty paperwork is correctly completed
• Delivering the highest level of customer service at all times

Experience, Skills & Qualifications

Essential Requirements:

• 2 years stable face to face Customer Service experience, with ability to upsell
• Full UK Driving Licence

Desirable Requirements:

• Motor Trade experience

Remuneration & Benefits

Basic Salary up to £28,000, On Target Earnings of £35,000, Great Benefits Package, Monday to Friday 8 till 6pm or 7.30am till 5.30pm, Temp to Perm option possible