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Job summary
A family-owned eCommerce company in Bingham is looking for a Customer Services Executive to join their team. The role involves handling customer enquiries, processing orders, and working closely with the logistics teams to ensure timely deliveries. Candidates should have a customer-focused attitude and experience in customer service, ideally within industrial or commercial sectors. The company offers a competitive salary, 33 days holiday, and a supportive work environment where contributions are valued.
Benefits
Qualifications
- Previous experience in customer service is desired.
- Familiarity with CRM systems is advantageous.
- Experience with handling couriers and claims processes is beneficial.
Responsibilities
- Handle customer enquiries and orders.
- Accurately process orders through the Warehouse Management System.
- Liaise with couriers for timely deliveries.
- Raise and track courier claims.
- Provide proactive customer support.
- Work closely with sales, warehouse, and logistics teams.
- Support overall customer service team functions.
Skills
Job Title: Customer Services Executive
Location: Bingham, Nottinghamshire
We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. We're now looking for an experienced Customer Service Executive to join our growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts.
This role will involve occasional Sunday work to cover holidays.
- Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, despatch, and email/telephone enquiries).
- Accurately process orders through our Warehouse Management System (Cin7).
- Liaise with couriers to ensure smooth and timely deliveries, including managing late or failed deliveries, coordinating returns, and handling damaged or lost goods.
- Raise, track, and resolve courier claims (e.g., delays, damages, losses), ensuring all issues are followed through to completion.
- Provide proactive support to customers, resolving issues promptly and professionally.
- Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
- Contribute to the overall success of the customer service team by supporting daily functions.
- Confident in operating phone systems (experience with CISCO phones advantageous).
- Strong IT skills, particularly with Google Drive and related programs.
- A collaborative team player, willing to support cross-departmental initiatives.
- Clear and confident communicator, both written and verbal.
- Ability to multitask, work under pressure, and make sound decisions.
- Positive, customer-focused attitude with a proactive approach to problem-solving.
- Exceptional attention to detail and accuracy.
- Previous experience in customer service within industrial, commercial, or distribution sectors is desirable (though product knowledge can be taught).
- Familiarity with CRM systems is preferable.
- Experience dealing with couriers, including handling late deliveries, returns, damaged goods, and claims processes, is highly advantageous.
- Competitive salary (£26,000 - £28,000 per annum)
- 33 days holiday (including bank holidays)
- Free on-site gym for all staff
- Free on-site parking
- A supportive, family-run environment where your contribution makes a real impact
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.