Director of Customer Experience & Transformation

Government Recruitment Service; Crewe; On-site; GBP 80,000 - 100,000; Full time

Job summary

A government agency in the UK is seeking a Customer Experience Director to lead strategic and operational initiatives aimed at enhancing customer service. This executive role involves overseeing a team of over 300, driving improvements in customer engagement, and ensuring high-quality service delivery. The ideal candidate will possess strong leadership and communication skills, with a track record of service transformation. You will work closely with executive management and external stakeholders to implement innovative solutions and improve outcomes.

Qualifications

• Proven experience in a leadership role within customer service.
• Ability to drive strategic initiatives and service improvements.
• Experience in managing large teams effectively.

Responsibilities

• Provide leadership and direction to the Customer business area.
• Lead the delivery of innovative customer-focused services.
• Ensure customer voice influences strategic priorities.
• Champion innovation and technology to enhance services.
• Develop effective customer journeys across services.

Skills

Customer Engagement

Leadership

Strategic Planning

Communication

Performance Improvement

Job description

A government agency in the UK is seeking a Customer Experience Director to lead strategic and operational initiatives aimed at enhancing customer service. This executive role involves overseeing a team of over 300, driving improvements in customer engagement, and ensuring high-quality service delivery. The ideal candidate will possess strong leadership and communication skills, with a track record of service transformation. You will work closely with executive management and external stakeholders to implement innovative solutions and improve outcomes.