Customer Service Executive

PIXEL ART STUDIOS LIMITED; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic creative studio in Greater London is seeking a dedicated Customer Service Executive to provide exceptional support. The role involves addressing inquiries via phone, email, or chat, resolving issues, and ensuring a positive customer experience. Candidates should have proven experience in customer service, strong communication skills, and the ability to multi-task efficiently. This position offers an opportunity to be part of a vibrant team with a focus on client satisfaction.

Qualifications

• Proven experience in customer service or a similar role.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Respond to customer inquiries and resolve complaints promptly.
• Offer clear information regarding products and services.
• Maintain and update customer accounts accurately.
• Keep detailed records of customer interactions.
• Ensure customer satisfaction by providing efficient support.

Skills

Customer service experience

Communication skills

Problem-solving

Multi-tasking

Job description

Overview

Pixel Art Studios Limited is looking for a dedicated and customer-focused Customer Service Executive to join our vibrant team. As a Customer Service Executive, you will play a key role in providing exceptional support to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your primary responsibilities will include assisting customers via phone, email, or chat, understanding their needs, and troubleshooting problems.

Responsibilities

• Respond to customer inquiries and resolve complaints promptly and professionally via phone, email, or in-person interactions.
• Offer clear and accurate information regarding products and services, assisting customers in making well-informed decisions.
• Maintain and update customer accounts and transaction records with attention to detail and accuracy.
• Keep detailed records of customer interactions, transactions, feedback, and any complaints.
• Ensure customer satisfaction by providing efficient and courteous support at all times.

Skills and Education

• Proven experience in customer service or a similar role.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.