Environmental Consultant jobs in United Kingdom

We’re hiring an Incident Manager to join a high-profile team delivering face-to-face IT support. We’re looking for an Incident Manager to join a high-profile team delivering face-to-face IT support in a collaborative and people-focused environment. This is a great opportunity to work closely with senior stakeholders and make a real impact by helping colleagues resolve technical issues quickly and effectively.

You’ll be part of a small, dedicated Tech Bar team that serves as the first point of contact for IT support. Your role will be to ensure incidents are resolved or escalated efficiently, while maintaining a high standard of service and care.

This role requires you to be on client site in London 5 days per week.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

• Be the first point of contact for IT support queries, helping a wide range of users resolve or escalate technical issues in a friendly and professional manner.
• Provide excellent customer service and manage expectations with empathy and clarity, even during busy periods.
• Triage, resolve, or escalate incidents to managed service providers as needed.
• Track and manage support tickets through to resolution using internal systems.
• Collaborate with internal teams and external service providers to ensure seamless support.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

• Strong communication and interpersonal skills, with a passion for helping others.
• Solid knowledge of Windows, Microsoft Office, and common business applications, along with experience in troubleshooting.
• Ability to manage your time effectively, prioritise tasks, and work independently when needed.
• A flexible and solutions-focused mindset, with the ability to adapt to changing needs.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You’d be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Capgemini. Get The Future You Want.

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com